Country School of Rochelle — Restaurant in Flagg Township

This is my experience. I would like to share it with you....

Last week, I ordered a pick up order at Country School restaurant. A fish & fries plate was ordered, but it was not in the bag when I picked it up. I didn't notice it until I got home. Not wanting to go out yet again, I called the restaurant & spoke to Anna. I explained that I didn't get my meal & that I really didn't want to go back out. In lieu of bringing all the food back (& making EVERYONE in my household wait to eat), I asked if it was okay if I brought my receipt in the next day & get reimbursed for the missing fish & fries meal? She said that would be fine, I should talk to the manager, Andrew, the following day & he would fix everything. Great.

I went in to Country School restaurant approximately 23 minutes after they opened the next day, receipt in hand. I asked for Andrew & explained what happened. I even suggested just getting the missing meal now & skip the refund. Andrew said that Anna said the meal was in the bag & she wouldn't lie. I tried to explain to Andrew that Anna was mistaken, as 3 people in my home the night before had witnessed that the meal was missing. He refused to refund me or give me a meal.

It's a pity. I have been an avid customer at the Country School restaurant for the last 7 years & Andrew thought $8 & some change was more important than continued business. Well, I won't be patronizing that restaurant ever again. I recommend that you don't either. Apparently, all they care about is the $$ they STEAL from their customers. I truly hope the owners see this & retrain their employees. Doesn't matter, though, they got my $8. They'll NEVER get another...

Well, apparently the girl mentioned below is back. When my wife ordered a shake the other day, she actually said to my wife, "You just have to make my life difficult." after staring blankly and sighing. Shakes are the menu. It's a completely normal and reasonable order to order ice cream at a place that sells ice cream. You need to get rid of this employee because she makes customers feel extremely uncomfortable and unwelcome.

I'm changing my review back to 5 stars from 3 because things have changed a lot recently, and it's so much better.

They have all new staff in the last few months from what I can tell, and it's a huge improvement. We started actively avoiding Country School for a while because there was one girl who would literally give you a brief annoyed stare and then sigh if you ordered a milkshake. I'm pretty tolerant generally, but it made us uncomfortable enough to stop going there so we wouldn't feel shamed for ordering something straight off the menu.

Anyway, that has all changed, and we started giving it another try, and everybody is extremely friendly now. The ice cream is always pretty good, if a bit inconsistent depending what you get, and while I don't order regular food there much, it's pretty good when I do.

The place does feel a bit run down and not super clean, but it doesn't bother me much. I'm happy now that the service...

Chicken always good. Pricing deceptive. Not the first time I've had issues with prices. Don't go by any menu pricing you see on line. I ordered 10 pc dark. The on-line menu I saw quoted $17.99. The guy taking my order over the phone said "you get 2 sides with that". To keep it simple, I said "just make them both fries". We were charged $30.44 with tax and credit card surcharge. When I went back to complain this morning, the 'general manager' told me my side orders didn't qualify as included sides. Each order of fries was $7.01 on my receipt. A whopping $14 for fries! I asked why the guy taking my order the night before didn't explain that to me. This morning, the so-called GM rudely walked away from me after he told me that was a pretty good price since prices have gone up. He gave me the owner's business card. I called, left a message, no response as of yet. As good as the chicken is, I won't be going back anytime soon. Their practices...