You know what to expect from McDonald's and except for things gone wrong, slow service, and staff issues a visit generally is unremarkable like the food. Prices are pretty much near sit down prices where you are likely to get better for you and better tasting meals. It's not really fast, debatable that it's food, and no longer even value. Sizes decline, prĂces rise, inside orders easily neglected, wait times increase, having to pull up and wait for things to falsely create better times for location statistics really bothers me especially if there are no vehicles behind me. Staff at manly locations are often rude too. So why does familiarity or nostalgia keep us going back to the higher prices, unremarkable industrial offerings, decreasing portions, marginal temperatures, and irritable staff. Of it wasn't for the deals on their app I have to say I wouldn't go except for the pops and I can find better value on fountain drinks without much effort. Problems with the app for phones continue on and on without getting resolved, orders go through for items not available and locations that are closed, hours in the app and hours at locations are not always correct, and other irritants related to the app frustrate the majority of people that I have talked to about the app. Repetition of deals and excluded products for deals as well as rewards contribute to dissatisfactions or reasons to consider the chain. McDonald's is losing in a competitive industry and the same things still not working right in the app along with no advancement of features suggest that they aren't listening, don't care, or have so many problems that they can't get to the fixes or realize that overcoming the challenges is difficult to focus on when so much is wrong with the culture of the business and people. If nothing improves, the future for the chain is not good. The thing that might be a stop gap is further industrialization such as robotic cooking, preparing, and maybe serving as well. It's at least a workable solution for the irritated employees and mistakes on orders. I can't recall the last time I thought my food from the chain was good let alone tasty...
   Read moreMcDonald's tried to send me to the emergency room! The order was for a cheeseburger, add lettuce and tomato. So prepare decided to add enough mayo for 4 cheeseburgers. But, wait a minute, cheeseburgers do not come with mayo and I did not ask for it because too much Mayo will send me into a major allergic reaction!!! That is why I definitely would not ask for mayo on my cheeseburger! The solution is that my sandwich can be replaced and they will talk with their staff. Well I guess I'll go hungry because someone picked up my order and I have no one to go pick up the replacement. How hard is it to read an order and prepare it correctly? Before hiring McDonald's should give out tests for potential employees. Especially when it comes to literacy and following directions. February 27, 2025 I ordered the spicy chicken sandwich and this is what I got to see the picture below Where's the spicy pepper sauce what they gave me come on now Where's the lettuce You guys do see this and just so you know three tomatoes are supposed to come on that and they never never at this location put three on ever and I've been ordering the sandwich for some time. I don't say anything because I am taking pictures and I'm noting everything that they do wrong and everything they do right So far they're banging about 30% of doing things right. I can't wait to bring this to the better business bureaus attention that McDonald's is falsifying their product. September the 10, 2025 I go to the drive-thru and order a 10-piece nugget meal. I get it in the medium and I asked for lemonade and guess what they put the lemonade in a small cup. I get home and start eating my nuggets to get down to the last four and one of them someone had bit before putting in the box. That is just disgusting. If I catch anything because I did eat the nuggets that were above I don't know where I got it from and I will...
   Read moreThey CONSISTENTLY mess up your order either on purpose or otherwise, this is the worst possible run McDonald's I've ever been to in my life. It's dirty inside constantly has trash on the floor there's you have to look actually look for a clean place to sit sometimes you have to actually brush off old napkins or wipe the table down yourself if you can and sometimes it don't do it. They blame it on that they don't have time however I believe they're busy cuz it's Dort Highway however , if they've got time to lean they've got time to clean ! I've heard him just making jokes and stuff, laughing at each other goofing off, anything but actually doing their job. I have no sympathy for this manager over here that runs this store and the one on Center Road. It's about the workers you hire if they're lazy and just flat out don't want to work then quit we don't want you you know how much money McDonald's would save if they just turned it into robotics there would be no mistakes all the portioning would be right nothing would be going out the back door they wouldn't have to pay manager meals employees those robots would save money and pay for themselves within the year! Just if I didn't have to come here I mean if I didn't have to I am literally forced to come here since it's the only McDonald's that is within a 10 mile radius of my commute I wouldn't come here at all and that's the God's honest truth! You go here and see what kind of service you get I don't know why but they goof off to much!!! It's a beautiful McDonald's it was just remodeled 3 years ago but the service sucks that's...
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