Emerson's Bakery — Restaurant in Florence

Placed my order over phone on 2/8/2021 for my child's 3rd birthday cake it was sesame street... The lady did not inform me till after taking my order and info that it required money before pick up because people had been canceling I said that was fine I could pay some... I went in on 2/10 and paid for the whole cake the lady gave me a receipt and had the order ticket in hand... I went to pick my cake order up today on 2/12 and it took almost 20 mins before they said they didn't have my order and I'm pretty sure if I wouldn't of had the receipt I paid for on the 10th they wouldn't of even remade it... Well this wasn't the worst part they said they could remake but it would take 30 mins extra time so if I would have stayed and waited I would have been late for my son's party so I had to go to the party place and then come back 30 min later in that time I had missed some of his party and it was very inconvenient on me to do this... I just don't understand why they said I had to pay some up front because if I wouldn't of came in and paid some like they said they probably would of never lost my order ticket... So please don't charge people till they have there cake and they come and pick up... I've ordered from many places and never paid till I had order in hand... I will probably never come back here again because of this mistake. I only ordered from this location because it's there main location and was close to the party location. Please have your workers tell people up front about money needing to be put down instead at the end of the call. Also have a better organization of the orders this has never happened anywhere else I have ever ordered... I love your donuts and other things just didn't like the situation y'all put...

Getting married and order a few simple desserts. Called a few days before the wedding to check on the order and they couldn't find it. After calling then back a few hours later they had not gotten the order ready and said they could still get it done on time. They had the nerve to tell us they wouldn't charge us a rush fee for their screw up. When I called to check on the order the day of the wedding they couldn't locate the order based on the name and when I arrived to pick it up they still had a hard time finding it. Avoid at all costs or risk gambling with your time and money.

Edit: For the store's response. I did not hang up on them. I told them I would call them back with my exact order. The clerk responded "ok", and we both hung up (I never called back). When I arrived at the store I waited to be acknowledged and definitely did not shout "hey you". Once acknowledged my exact words were "hi I'm here to pick up this (showed online receipt), once the items were retrieved I asked " are we sure this is everything?" Inspected what we paid for and my father asked " do you have another box?". After packing it I left. Those were the only words I spoke and the exact...

I was to pick up a birthday cake at 1:00 at Hands Pike. When I got there they did not have the cake. They called around and the cake was at the Dixie bakery. They talked me into going to Dixie to pick up the cake. I told them I did not know the area on Dixie. I was told it would only take about 15 minutes to get there. I got lost & called my grandson. He also tried to get me there, I got lost again. I ended up in Independence, lost again. Went in the dollar store for directions, I did make it to Dixie. Could not find the bakery. Stopped at Bargain Barn, received directions & could not find the bakery. I called the Dixie store for directions the lady did not know how to help me. I asked for the manager, he explained that I had to go down a different road then hit Dixie again. I found the bakery. When I went in I asked why the cake was not at Hands Pike. They said it had a crack & they had to fix it. When I asked why no one called me or Hands Pike. I did receive an answer. This took me 2 hours to pick up my Grandsons cake. I was to pick up groceries between 2 to 3, I picked my groceries up at 4:30. This is not how I wanted to spend my...