Little Caesars Pizza — Restaurant in Florence

There is an outstanding employee at the store located on Darby Drive in Florence Alabama by the name of Grace who treats every customer with respect and being very polite. I have always really enjoyed picking up my pizzas when she is there!! My mother in-law had placed a pretty big order one time and was charged for two orders of hit wings by a different employee,who's shift ended and had left before she had received her order. When her order was done Grace was the one to give her pizzas,breath sticks and wings it was short by one order of the wings due to the fact that there wasn't anymore wings left to sell. Grace was told that she had paid for them and didn't receive them. My mother in-law showed her her receipt and she proceeded to tell her that there wasn't anymore wings available, however she offered to give a refund or to replace the item with another of bread sticks and or cheesy bread. My mother in-law said she would take the cheesy bread. Grace apologized for the inconvenience. We had to wait another 10 min on that to be ready so the pizzas would be getting a little cold waiting on that,and Grace already knew it would be so she gave my mother in-law a refund for the wings and a free cheesy bread and a 2 20oz drinks. This is how customer service used to be years ago, employees putting the customers needs and wants first while respecting the guidelines and rules of the company at the same time. Grace is one of the main reasons that I am still a loyal customer. The food,not so much,sauce needs re evaluating along with the cook time for the bread sticks. Every time I have ever gotten bread sticks they are always doey and not very good. But just going to order a pizza and have Grace take my order is a pleasant experience. I highly recommend that she be a manager at this location,she truly deserves to be in that kind of a position. Thank you for reading this review and hopefully it will be helpful for Grace to be promoted. Sincerely, HAPPY...

Worst service ever. Went through the drive thru just to be told there were no hot and ready pizzas. I askedbhiw long she said 10-30 minutes. I said okay. She walked away. I stayed at the window and said am I supposed to pay now or later? She gave me a total and walked away again. Waited on someone inside then came back the window, took my money. Then told me she would bring my pizzas to my car, just pull around and park. I pulled around and waited 40 minutes in the parking lot. My 1 year old needed to use the potty so we couldn't wait much longer. I went to the door and there the lady was. The worker that was acting so strange at the drive thru window 40 minutes prior. She was sitting in the guest waiting area, rubbing on her ankles. I look at the warmer and look back at her and said " ma'am, are my pizzas ready?" She gets up and limps over to the warmer, gets my two pizzas out and walks them back over to me at the door. Where I'm standing and watching my son in my car. She then has the audacity to say " sorry for your wait", I replied " yeah right" and grabbed the pizzas from her and left. I didn't have time to get her name then I just had to get my son to the nearest potty and get home to my husband for dinner. Ridiculous. She obviously forgot about us waiting outside. Left us out there for almost an hour and didn't think twice about it. The lady's was a heavier set Caucasian woman. I guess with bad ankles. We...

Update: They made it right so at list they fixed this problem I told about below

I love their Sausage Pizza and crazy bread but after Thursday night I won’t be back. Here is why. I placed an online order at around 6. My husband gets there at 6:30 and they said oh we’re out of Sausage pizza. So he called me and I told him tell them to cancel the order and I want my money back. So two hours later after we’d already gotten food somewhere else and mind you they were fixing to close they said our order was ready. I live in Killen!!! My husband was working and I didn’t have a car to drive. He came home for a few minutes for lunch and was gone by 7:30 so you message me way later and I tried calling several times and no one answered!!! Oh and the lady working most of the time just a regular worker is slow as Christmas and is so incompetent. They could have called and told me hey we’re out of Sausage pizza. Well it’s Saturday and I still don’t have my money back so my husband is going by later to confront them. I already put in a complaint to corporate though and have heard nothing. I want my money...