Pho An Vietnamese Restaurant — Restaurant in Florence

My daughter requested to eat at this place. We ordered our drinks, and one of my daughters wanted a lemonade. The lady went and got half of bottle of lemonade. I advised her we wanted a full unopened bottle of lemonade, not something someone else had. The second issue was that as she was walking to the kitchen to start preparing our meal, she was scratching her head. She did not wash her hands (went straight to the kitchen). I had to ask her to wash her hands before touching the food. The third issue was when it was time to pay, I noticed an extra charge for something we did not order. I brought it to the cashier attention to have it removed. I assumed she was upset she got caught trying to overcharge me because she took my money and placed it on the counter, seeing I had my hand out to receive it. I will not recommend this place to anyone, and if you go, please look at your ticket before paying to make sure you're not being overcharged. The food was ok, it was...

The food was great minus the spring rolls, they were chewy and bland. as a fan of spring rolls, they could have been way better. The atmosphere could use some work but good enough. However, the service was terrible. Paid no attention to us the entire time. We flagged the waitress down once for refills because she was simply ignoring us every time she walked past, as she did all the other tables. It was impossible to get to go boxes or the check. Several other tables were left without refills. It was a slow Sunday afternoon so I just don’t understand why it was so difficult to keep up. Tables were left a mess until someone new walked in and was cleaned before seating new guests. I would have given 5 stars but the service was...

Stayed in Florence on a road trip from Philly to Fort Lauderdale. We wanted to eat Vietnamese and found this place on Google maps with favorable reviews. The place is attached to a defunct arcade and a vacant motel. I ordered pho dac biet, summer rolls and taro bubble tea. The pho was mediocre. The broth was way too dark, as if it was frozen and heated up again. The meats were overcooked. The summer rolls were okay. I had to toss the bubble tea. There was some weird slimy (I know it's tapioca but slimier than normal) grainy texture to the bubbles and it was very off putting. I hope they adjust the quality of the food. I would say our waitress was nice but it looked like she rolled out of bed. The dining area...