July 12, 2024

WOW, worst experience ever!

Our server, Ally was terrible. If you get her, ask for someone else.

A little background for you. Two of us at our table used to be server's so we're always a bit partial to them.

So, Ally takes our drink orders and asks if we'd like any appetizers. We ordered two of their fried onion blooms (can't remember the exact name).

After our drinks came she left to take care of her section. We flagged her down to ask if we were going to get any of the hot rolls. The restaurant usually serves those immediately when you sit down before the drinks are delivered (at least that has been my experience the other times we went).

She brought 8 hot rolls, but just 2 small cups of butter. We asked her before she left to please bring more butter because it just wasn't enough.

At this time she asked if we were ready to order. So Ally took our order's. It's now about a half hour since we were seated.

About 10 or so minutes passed without any butter. So we flagged Ally down again. We reminded her we needed more butter and also asked her to check on our appetizers.

Ally came back about 5 minutes later with the extra butter. She did see most of our drinks were empty so she did refresh the drinks. She also said it shouldn't be too much longer for our appetizers to be done.

Of course lots more time goes by, no appetizers we flagged down a different server. When she checked we got the same answer.

Finally, about an hour after we were seated we received our 2 fried onions.

Maybe, 15 minutes later our meals start arriving. 1 or 2 at a time. The first meal, Sirloin tips. Cooked very well done so there was no pink left, per customer request. She cut into her steak and there was lots of pink.

We couldn't see Ally, so we told another server and she took them back for a re-do.

A bit later, her husband's food came. A little more time passed and my son and his daughter received their dinner. A bit later, I received my steak.

Still no Sirloin tips came back and my grandson's meal hadn't arrived yet. So we flagged down Ally, again and asked her about their meals.

By now, her husband is finished eating, she is on her 3rd glass if sweet tea, my grandson has eaten several rolls and is on his second drink refill.

Ally came back and told us she was so sorry, somehow she forgot to turn my grandson's order in.

Ally also said, when the Sirloin tips were done her Manager was going to bring them out.

Then Ally said, I'm going to be very busy because I'm getting a large party in. How were we supposed to react to that statement?

Well my grandson's meal arrived after everyone who had their meal were finished eating.

Finally, a young women brought out the sirloin tips.

This young women did not give her name, she did not identify as the manager. She asked our friend to try the tips to see if they cooked okay this time. They were so the manager just turned to leave.

I said hey, are you the manager? She said, yes I am. So I relayed to her my frustration on how our friend had specifically stated no pink when she placed her. I stated that the waitress should have made a special notation to tĥe cook.

Now listen to this because the managers response was in no way customer service orientated.

Ally did make a note to the cook, BUT the cook has know way to know how done it is. WHAT!

I showed her my grandsons full plate and told her he just got his food because Ally forgot to order it.

Brace yourself for the Managers response.

Well those things happen sometimes!

No apology, no meal compensation. The Manager, never even introduced herself to us.

I've always been told, the service you receive from employees is the reflection of their Management. Truth here.