9 Thai-Sushi — Restaurant in Florida

Subject: Uncomfortable Experience at 9 Thai Sushi, Estero, FL

Dear Restaurant Manager,

I am writing to file a complaint about an uncomfortable experience I had at 9 Thai Sushi in Fort Myers, Florida. On my visit, I had a bill of less than $50, and while I intended to leave a cash tip, I encountered unprofessional behavior that made me uncomfortable.

After paying my bill with Apple Pay, I returned to my table to get cash for the tip. The server followed me to my table and stood close by while I was getting the money. He even looked into my wallet while I was trying to take out the cash. This felt invasive and unsettling, as I had already paid for my meal.

When I tried to leave the restaurant, the same server followed me outside and stood by the door, continuing to make me feel uneasy. This was a party of only two people, and I felt pressured, which is not acceptable for any customer.

Although I initially planned to leave a cash tip, I decided not to due to the uncomfortable situation. I believe this behavior should be addressed by the restaurant to prevent future occurrences.

Thank you for your attention to this matter. I would appreciate any follow-up to ensure this doesn’t happen again to...

I have so many good things to say about this place I don’t know where to start. First, every other restaurant in town should strive for this level of excellence and customer service. Every time we come here the staff always opens the front door for us and welcomes us in with a smile. The place is impeccably clean and the food is priced right. They have a sushi bar and will make your sushi right in front of you. I love the Tuna roll appetizer to start off with. I always order the pad Thai and my wife loves the peanut chicken. Both of these entrees are amazing and they’ll serve you more than you can eat. I always take a box home. My drink never gets low. Even our children love the food and they can be picky at times. The staff is as friendly as can be and accommodating to all of your requests. We like to joke around, they’re good people. I highly recommend checking this place out. You won’t be...

Not impressed at all. Not sure what's the hype about this restaurant. I had way better tasting Thai food elsewhere. The portion for entree is tiny for what they charge. Food taste is so so. Ordered an item with 2 pepper sign on the menu, came out not even a bit of spice. When received the receipt, it says Mild. I mean what??? Isn't 2 pepper sign supposed to be a spicy sign? The waitress didn't even ask me how spicy I want it when ordering and just assumed mild? I have way better service somewhere else. Also notice they are very slow in take out oder when the store wasn't even 50% filled. 3 customers ordered online and still have to wait for another 15 to 20 mins for their take out. Not impressed. When asked for separate checks, we were given 2 duplicated bills with 2 different total amount on it. Huh? Oh well...

Seriously 4.9 stars? Nah. More like a 3...