Angelo's Italian Restaurant — Restaurant in Florida

I love Angelo's but they need to figure some things out. Lately their staff seems to be very curt with customers and during busy times they are actually understaffed, with multiple staff members crossing each other's pathways. I say this as someone whose first job was in a pizza restaurant in which I worked every position from bussing tables to management, and who has also managed a business with 90 employees before, so take my comments for what they are worth. Part of the challenge here is the layout of the TINY dining room, which forces pick-up orders and food delivery people to line up between the counter in the back and the front door. I saw two people get into it because a food delivery person was "skipping" in line, but people waiting have NO WHERE to go other than stand in line right up against seated customers who must feel miserable with all the butts in their face as they try to eat. They actually lose a table they could be repeatedly seating during dinner rush as the one closest to the glass wall has seated, already paid pick up orders at it. When I sat there a clearly overwhelmed and overloaded waitress rudely muttered under her breath about how I was seated at the table, that her than say "excuse me!" Even a "coming through!" would have been preferred to the rude muttered comment.

To solve this glaring issue, remove the table currently being used to sign credit card orders and hold a few loose menus (which were knocked off by the rude waitress as she squeezed by); it's unnecessary as ALL the menus could hang in a rack over the glass and a much smaller stand or wraparound counter section to sign credit card slips, because that's all that's needed. A good idea might be to either lose that particular table (at least during dinner rush) and put benches or chairs on that wall under the glass for already paid but still waiting customers TO GET OUT OF LINE while they are waiting rather than create the mob scene that currently is dinner rush. At least that way the wait staff could walk where the table currently is and butts would be in seats rather than in the faces of customers who are eating. You won't lose any revenue on that table that you're not serving at anyhow and will have gained square footage for waitstaff and waiting customers. Just a few thoughts from my own...

I stopped by this joint yesterday got to counter and the Drag Queen looking waitress took my order. Not personable at all. She was very serious, very get to the point and hurry up , and walk away type. That right there should of been a sign. I ordered a Stromboli with spinach. She tells me its going to be 15 minutes and I tell her I will be outside. She brings me my food. I drive off. Get home hungry as heck because I hadn't eaten all day. I cut the Stromboli in half and take a bite. I bite into a big blob of raw dough. I am disgusted and angry. I go back and the older man at the counter ask what's wrong? I tell him my experience and he shrugs his shoulder as if its not a big deal and tells me that's how he makes them.. So I ask so you feed people raw dough? He wasn't moved at all. So I just asked for my money back. As we are talking the Drag Queen waitress comes speeding across dinning area to ask what the problem was. So I related my experience to her. And she looks at me all puzzled ,insults my intelligence and asks,"Honey are you sure your not mistaking the dough for the cheese?" I wanted to slap her upside her head with the Stromboli so she can see what I was talking about. So I turned to her and told her I am very familiar with what a Stromboli is and should be cooked like. She gave me a major attitude, raised her voice and had the nerves to be like I'm just asking a question. I started to say something and she cut me off and walked away then turns back and states would you like me to make you something else? At this point I am outraged and in shocked to be treated this manner. "A PAYING CUSTOMER" I just told her give me my money and you don't ever have to worry about seeing me or my money again. I work in the customer service field and never would ever think of treating a customer in this matter. NO...

Angelo's is my go-to Italian when I'm in town. A little back story, I own a few Air B&B's in the area. I send all my renters their way. I even have a flyer recommending them for Italian food. Let me first say the food is great. I usually order the veil parmigiana and a bottle of Pinot Noir. The only reason I order a bottle is, they don't sell the pinot by the glass. Then I get a cannoli to take home for later. Today is my last day after staying for 10 days. When I first got into town I got my usual order. Took the bottle of wine home and drank it throughout the week. Two days ago, I was back in and ended up taking another half bottle back with me. Well today is my last day here and I thought I'd get some Angelo's before I leave. I still had the half bottle left, and I sure didn't need a second bottle as I would have to throw two half bottles away before I leave. So, I figured I'd just bring my half bottle back to the restaurant and finish it with my dinner. At the end of my meal I was told by the waitress, "That's not OK!" I told her I bought the bottle here two days ago. She said the restaurant is not ok with that. Now, I'm no stranger to Italian restaurants and I've never had that said to me. I've been advised there would be a corking charge before (can't say I ever had that for a bottle of wine I purchased from the restaurant) but I'm good with paying a fee, if that's what they want. But to just say, "That's not ok", like I'm some child that pushed little Suzie off the swing set, well that's not OK for me. I don't expect much, just to enjoy my dinner in peace and not be disrespected right before I leave. In reality, it's a $10 bottle of wine. Sell me a glass for $12 and you still made your profit. Either that or just charge me a corking fee and keep a customer. What ever happened to...