Arby's — Restaurant in Florida

The worst customer service ever! I went by the drive thru; then, parked my car to eat my meal, only to realize I was missing the curly fries. That's when the saga started. I walked up to the window and the girl at the window told that I had not paid for curly fries. I went back to my car for the receipt. When she saw that I had the fries on the receipt, she told me that they were at the bottom of the bag. I went back to my car to check the bag. Nothing. Nada. At that point, I was very upset. I took my order back to the store to talk to the manager, Carla Alvarez, who btw didn't speak English and couldn't understand anything I was saying. She asked if I "wanted" curly fries...I said "I want what I paid for". In the meantime, her employees were mocking me and laughing at me, which I considered elder abuse and harassment because I'm a senior. We went back and forth and she was not accepting their mistake. Finally, I said I want my money back. Left with my...

I had a disappointing experience at the Arby’s restaurant I recently visited. The atmosphere was disrupted by three employees - a young woman, a black young man who claimed to be the manager but had difficulty communicating in English, and a very rude and unsavory individual who loudly announced that the bathroom was overflowing with feces. Their behavior was unprofessional, and they were laughing and speaking loudly, making it difficult for me and my 12-year-old to enjoy our meal. To add to the chaos, they even had someone on FaceTime during their shift. The lack of professionalism and cleanliness in the restaurant left a negative impression on us, and we decided to leave. The empty state of the restaurant upon our arrival and departure was disappointing. I hope the management takes steps to address these issues and improve the overall...

Usually this Arby's is fantastic....but there are a few times when it is not tOO Good...like Tonite....wanted the 2 for $6.00 French dip...told no due to my not having a cOuPOn....sooooo I chose the 2 bacon cheddar roast beef special with a large ice tea....hurried home to enjoy....the sandwich look like the person who prepares it was in a reaLLY Fowl moOd....anyhow I could not eat it so I inflicted this sorry sandwich on the dog who only ate the 🥓 bAcon....so my next move was to call the StORe and whine to the max BUttttt I could not because they would not answer the phone..... sooooo called the 8O0 number and their survey really does not want to knoW how u reALly feel and I did not want to enter the contest.....sooooo Arby's I won't be back for a while....probably not ever ......do not like wasting my money......very...