Arby's — Restaurant in Florida

I hadn't eaten at Arby's for a while, so decided to treat myself even though money is tight. The food is pretty good, but the service is slow and mediocre.

Today I went there and paid for $9.43 worth of food with a $20. I only had a $20, a $5 and 3 ones in my wallet. The 'MANAGER' gave me change for a $10 and was so rude, telling me in so many words that I was a liar and only gave her a $10. She said she could recount the drawer (as if that could prove anything since I wouldn't have a clue if she would be honest about it), but I insisted she did.

I have several years experience in retail management in multiple stores and I have never seen anyone count money the way she did. I watched her count the change and use a calculator to add it up, but when she counted the bills she counted it in a way I've never seen anyone do it ever before. She did NOT use the calculator, but counted the bills rapidly and placed them into several piles, then scooped them all up and announced she was right and I was wrong. (PSA - you count the ones, put in in the calculator, count the 5s, put it in the calculator, etc. then recount everything again. You do NOT count a few of each and make several piles without using the calculator.) Needless to say, I do NOT trust her or her method for conveniently determining she was right.

I am the type of person that would give you back a nickel that you gave to me by mistake. I am furious and resent the fact that this person kept insinuating that I was lying and trying to pull one over on them.

The lines at this Arby's used to be long from noon until 2:00, but lately there has been no lines whatsoever. I'm thinking I might know why now.

UPDATE: Arby's responded to this review (apparently just to look good for anyone who might see it). I responded to them using the link they provided TWICE and called them once. NOTHING. ZERO RESPONSE....

I've been asking for no sauce, pretty much since after my first one. I do not like the sauce at all. Today, I asked for no cheese because the last two times, I noticed the gouda was gone. I had not realized they had changed to cheddar or what looked and tasted like American the last time. I thought there used to be horseradish on it, but someone said it was mayo... Now there is nothing but the cheddar/American cheese, sauce and onion ring (always soggy). Today, I ordered plain, with extra meat. I use my own sauce and add Gouda...As soon as I opened the box, I knew I would not be happy. Four, very small, very tough, pieces of meat, were laying outside the bun, in the box, maybe an inch of meat was actually between the buns. Definitely not the extra meat..and sadly, it was too dry and tough to eat. My dogs ate good though. Arby's ruined the Reuben and now the brisket. I've never liked the roast beef because I can make frozen 'Steakums' at home. Sad part of the times we're living. Higher cost, much lower quality. The tea was great, the fries were cold. Sorry to say, I won't be back. I've tried every option I have to enjoy this sandwich, as I did when it first came...

I've been here 2 times and both times were not great. The first time I went I ordered online and they forgot my 6pc mozzarella sticks but they put the marinara sauce in the bag. The only other things on that order were a roast beef sandwich and the diablo chicken sandwich and loaded fries. Not sure what they thought the marinara sauce was going to be used for. Went online to complain that they forgot my food and the next day one of the store managers called me and apologized and said they would give me the food I ordered if I stopped back in. Okay great customer service, came in later that night for dinner and made the same order minus the roast beef sandwich and instead of getting a diablo chicken sandwich they gave me a regular chicken sandwich. Called the store to complain directly and was told to just stop in again and they'll "make it right" Honestly it's not worth the time to come back in to get it fixed. 2 times in a row was enough for me. I can tell they definitely strive to provide good customer service but with poor order accuracy it's just not worth the trouble of ordering from...