Baskin-Robbins — Restaurant in Florida

This location is near where we live so we have given it several chances since I often like to take my daughter get a treat when a sweet tooth hits us. This place is consistently abysmal and routinely out of basic flavors like vanilla and chocolate. When the ice cream case isn't half empty its a guessing game as to what flavors are present since the flavors are often mislabeled or not labeled at all. A number of employees are very friendly and polite but we have been served by others that seem to have no clue as to what’s going on. I can’t speak about the DD side of the operation but the BR side is a complete disappointment and this way every time for 10 or more visits, again convenient but it’s no longer worth the headache and disappointment. The store can only be as good as its management and I think someone from the district or corporate level needs to make some changes. Either that or just close shop for the BR side and focus on...

Just showed up at 9pm on the dot for ice cream. Was asked if we wanted ice cream and we said yes. we waited appx one minute for her to finish up her tasks and then she proceeds to tell us the ice cream side is closed. (why she waited so long to tell us, i have no idea). i told her the website and google says they close at 10pm. She said "no we are closed, the dunkin donuts side is open til 10). I again said that the website says 10pm. She ignored us for another 2-3 minutes while she finished her tasks. She came to counter and just stared at us like she had a problem. I said "are you really closed even tho it says 10pm?" and she said "yes". The other girl working said they could close early. I asked for a manager name and told them to have a great night. I will be calling the manager tomorrow and filing a formal complaint. I have never in my 44 years been denied a service at an establishment ONE HOUR before...

Yikes. I realize I arrived in the drive through at 9:15 but it’s down the street ….so why not? I’m hoping the staff was just having a tough night because they were miserable and it shined through. Cone was old and tasted stale but the ice cream was good. The gal managing the drive through decided that I wanted them to keep my change and tossed it in the tip jar without asking….I would have said keep it but at least ask? To round out my experience ~ no have a good night, just a window closed. I have been a couple times due to convenience for coffee, bagel or a sweet treat and it’s always been just ok and I just figured they were short staffed but whew tonight. Hope things get better and you may want to fix the drive through microphone or hire...