Baskin-Robbins — Restaurant in Florida

Very poor customer service tonight we were literally the only car in the drive threw we made a very simple order they didn’t have a dipped waffle cone but told us they had a waffle cone so ok no big deal we proceeded to the window for them to not even have our order in there system so they had to retake the order they then tell us to pull up to the front door so that their window times don’t get long so alright we pull up and are waiting then the shift leader comes out and tells us they don’t have waffle cones i state but we already paid.. she compromises and gives me an extra scoop so ok fine then when they finally bring out the ice cream they don’t bring straws or spoons the shift leader threw a dollar into my car and said I’d say iam sorry but iam not so then I go inside to get spoons and straws so my daughter and husband can enjoy there ice cream and I hear the shift lead say I don’t understand what’s up she didn’t know I came back in and so I told her what was up and how I was very disappointed in the customer service tonight she continued to argue and be very rude she refused to give me her name probably in fear of getting a review but who ever was the shift lead tonight 6/01 6pm absolutely has horrible...

My experience at Baskin Robbins was straight-up infuriating. The staff was beyond rude—they acted like complete jerks the entire time. When I tried to ask about a flavor, the employee snapped at me like I was an idiot for even asking. It got worse when I politely asked for her name to report the awful behavior, and she flat-out refused, giving me this smug look like she was untouchable. The whole vibe was hostile, and it ruined what should’ve been a simple ice cream stop. I’ve never felt so disrespected at a shop before. I’m done with this location—plenty of other places serve ice cream without the attitude. Avoid this place unless you want to be treated...

Had my husband grab some coffee for us this morning and what a waste of money! We ordered two cappucino blasts. One mocha and one oreo. When he got back from the 7 minute drive the whipped cream on the mocha was completely gone and absolutely zero mocha in the coffee. It was not frozen at all and it was halfway full so I am pretty positive they just filled it halfway with whipped cream and it was all separated . Tasted horrible. The oreo one had zero oreos in it except for the top of the whipped cream. Not frozen at all!! These are expensive drinks and for some reason my husband tipped these people $4. I would like a refund or I will...