Brooks Bar & Grill — Restaurant in Florida

12/29/23 update: Caveat: During happy hour, we explicitly asked for happy hour red wine: Pinot Noir $5.00 then ordered a second glass. We were charged $26.00. When we pointed it out to the waitress, she graciously apologized, claimed her mistake, and left to get help. Another person appeared, apologized, but explained they were not adjusting the bill because Pinot Noir is not included in their happy hour 😢 Very disappointing 😞 We paid, but they have totally lost our trust to ever return. ‐--------------------------------------- We were especially grateful for a ride from the parking lot by their awesome attendant in his golf cart! We were seated immediately by a very gracious hostess, we did make reservations. The food was excellent, priced fairly, staff was attentive, &...

I had high hopes for this restaurant and the outdoor seating area was very enjoyable, however there were a few disappointments. I ordered the chicken skewers and a number of the chicken pieces had a rubbery texture. My wife ordered the salmon salad and specifically asked for feta cheese instead of goat cheese. The salmon was tasty, but the kitchen failed to provide the requested substitute, so the salad was ruined. My biggest issue was the service fee this restaurant charges to offset their cost of accepting credit cards for payment. This fee was neither expected not explained until the server was asked. I feel that for restaurants this fee should not be charged, but should be absorbed into the cost of...

I was given a $50 gift card for my birthday for Mulligans. We went to dinner and used the card with the balance paid in cash. Upon receipt it showed a service charge on the entire bill due to their own gift card. I spoke to the manager/owner who was quite aware of the problem than their system did not know the difference between their gift card or a credit card. Not my problem! The week before i was there with 15 people for dinner and drinks and frequently went there for dinner. She offered no reimbursement. You’d think she would offer a drink or appetizer but nothing. That lack of good customer service lost Mulligan's a...