Culver’s — Restaurant in Florida

This was the absolute worst and strangest experience I have ever had at a fast food place. We order only a few things because we are in a rush to make it to the beach. Our order was pretty simple: One burger meal, one burger, one chicken sandwich plain, one chicken sandwich with tomato only, and one chicken strips order.

The restaurant did start to get busier after we ordered and we were worried that it was gonna take too long and we shouldn’t have stopped. It was already past 5 pm and we knew we were only going to get a few hours at the beach before sunset. But, to their credit, it didn’t take as long as we expected after seeing all the cars pull up.

We get the food and the meal is bagged individually, with the sandwiches and the chicken strips in the other bag, so I hand that bag to the kids to distribute. We are already on the road and down the street headed for the light when my son says that we are missing a chicken sandwich so we flip around at the light and go back. The attendant outside tells us to pull up and tell them.

Here is where it gets really weird. We pull up and tell them we are missing a chicken sandwich and the girl who took our order says “ok hold on” and disappears for a minute. Then another guy comes back to the window and says, “no, they said they bagged it.” So we naturally say, “ok, but we didn’t get it, it’s not in our bag.” So he says “hold on” and disappears again. He comes back and says “Are you sure?” So, we tell him, “yes, I got a meal, our son has his burger, our daughter has her chicken sandwich in her hand, but we are missing the plain chicken sandwich and the chicken strips are in the bag.” He says “how many boxes did you get?” “Did you get a wrapped burger or was it in a box?” So we explain that we have one burger in a box, one burger that is wrapped, one chicken sandwich in a box, the fries are still in the bag, and the chicken strips are in this bag and we show him the inside of the bag. Then he says, “ok just pull forward and we will bring it out.” He isn’t pleasant about this whole thing either. It felt like a police interrogation over one plain chicken sandwich. At this point we are thinking it’s very weird, but where it got worse for me was when he brought out the sandwich to us.

He comes to the driver window, hands the sandwich over and just stares at us all and the vehicle and keeps staring as he is walking away! It was the craziest moment of the whole incident! My oldest was like, “why is he eyeballing us like that!” 😂 I almost got out of the car at that point to go into the restaurant and have a talk with them about this whole situation and how we were treated over ONE plain chicken sandwich, but then I figured if I did that my kids would definitely not be getting beach time and I had better just let this one go. We drive off and start talking about it and half way to the parking area I decide to call the store and it turns out I think the guy who did this to us WAS THE MANAGER!! He didn’t even seem sorry either! I asked him if they had a lot of people just come through and try to lie and get free food because why would they do this?! He said it happens “every one to three days”. He never apologizes, just acts very indifferent so at that point I ask for the number to the General Manager and she apparently was present in the store! I talk to her and explain the whole situation and she is nicer than he is, but I am still not very sure that they understand just how rude this was. She offered to give us free food, 4 free meals or dessert or something, but I told her that’s not what I wanted. Then it just makes it look like I am out to get free food when I feel like that’s what I was being made to feel like from the beginning over only one sandwich!! She did take accountability and said that “he shouldn’t have asked us that many times.” And she stated that they do have a lot of people trying to “scam the system, so they do try and ask one time.” We never went back for their “free...

My 19-year-old niece loves French fries and when she came to visit me, I took her here for a burger and fries. She fell in love with Culver's! The fries were nice and crispy and the butter burger was something she had never had, but found absolutely scrumptious! She was only here for 10 days, but we wound up visiting Culver's 3 times because she enjoyed the food so much. Once of the things she was impressed with is the daily value baskets that sell for $7.00. They include a soft drink, fries, a burger or chicken sandwich, and an ice cream. She comes from Costa Rica and couldn't believe what a great value that was. In fact, she said that if she lived in Naples, she'd probably go to Culver's every day for lunch because it was so good and there was a good variety of food on the menu for a fast food place. (I should mention that this Culver's is withing walking distance of my home if you're a 19-year-old who is accustomed to walking everywhere in a big city.) In any case, the restaurant is clean. The staff is friendly. Prices are good and it gets our...

I typically have an okay experience here, but this time it was beyond awful. Came in and the cashier had an attitude. As someone who worked in fast food and managed a store, this attitude was unacceptable. He didn’t even welcome us or try to interact. He kept looking away and looked annoyed at my family that didn’t speak perfect English. We received our food and it was fine. But as soon as it hit closing time, we were asked to leave… we were told to sit outside if we wanted to eat. I totally understand if a restaurant is closed, but never have I ever seen a restaurant tell their guests to leave right at that moment. Had we been there for more than 10 minutes after closing time, i understand why they’d asked us to leave. But it was 10pm, exactly on the dot, and they told us to leave. We listened and left but this was totally unprofessional. I hope whoever manages this store has a conversation with their team about customer service and being...