Burger King — Restaurant in Florida

I am a elderly woman came into burger king order me food and stood at the counter for ten minutes trying to place my order well all the employees were on there phone and finally a employee that was cleaning walked up to the counter and asked me if there was anything I needed and I asked him if they were making my food and he apologized to me and said he would make my food for me if I remember he to me his name was Philip and he went in the back and got the manager they called her deeon she also apologized to me and she made my food the service them two employees gave me were top notch but I also did notice the fryers were black as coal and smoking and i told them to take my fries off when I seen them cooking them in the black oil I will never order or be back to this restaurant and will also tell my family and friends what I have seen there for the two employees that did help me I wish u guys the best and u guys deserve better then what this restaurant has to offer u and plz avoid this place u might...

Literally the worst experience of my life every time I go to this burger king. I honestly dont know what the problem is: poor management, poor training, not enough employees, too many employees. I dont know. I have given this burger king 1 solid year to get their business together. I come here every day, same time of day, and it is always the same. Well, it is always different, but there is always an issue. To name them: wrong order given starts taking order, stops to take order of the second drive thru taking too long (20 min for breakfast when it ISNT crowded) forgetting my order repeating myself 5-6 times at the drive through window every time i go I get charged a different price for the same combo? forgetting food from the order. too many times have my hashbrowns been forgotten. I cant find one good thing to say about this establishment. Its a shame that it isnt a mcdonalds, for one. I wish it was a chick fil A. It is such a shame i have to see this place every single day...

Drive thru: I was ordering and couldn't hear the person taking the order (the manager), I told her she could go to the window because I couldn't hear her and she started yelling the order at me. Once I got to the window I asked for the manager, she hardly let me talk and she justified herself by saying that she can't control the weather, which was like that because of the storm a few days ago. I only recommended to her that they fix the volume because yelling at customers didn't sound professional. Dear manager, with all my heart and in good faith I tell you that with the attitude that you spoke to me and in front of your employees, you are not a leader to follow. Listen when a client speaks to you, that is education and do not justify yourself with the fact that you are a person who speaks so loudly. Take care of your work as if it were your home. Listen, smile and...