Charleys Cheesesteaks and Wings — Restaurant in Florida

About a month ago I ordered charleysmin walmart on gunn hwy and my order was wrong even my drinks wrre supposed to be miilkshake and they gave me 4 large lemonades and were closed that night, i was so upset!..i called the following day and they actually answered and I spoke with Joseph gave him alll my info etc. He said he would refund me or comp my next order. I literally tried calling everyday for like a month or more and quite a few times a day and these workers will not ever, I mean ever answer the phone there. It was so annoying and since I don't drive I couldn't do anything until I had to go to Walmart again which was the other day. So I ask for Joseph and he was very nice on the phone that one time but not in person. He drilled me , acted like I was lying and that he couldn't recall our conversation. Frustrated I was gonna get a compted order but his attitude me just want the refund and eat elsewhere. While he is literally in the process off doing my refund, this short Spanish girl dolia or something with a D and rude asf comes hugging on him asking him what's going on. So, then she asked me so now with customers behind me I'm having to reexplain every detail and she was cutting me off drilling me as if I was lying and told me to stop raising my voice at her which pissed me off because I was talking normal and then she stops him from refunding me saying she needed the order number I had already given Joseph on the phone a month ago. I asked for the district managers number and I was so angry now at this point. Then I find out this girl isn't even a manager she just wanted to act like she was someone, be rude and nasty to an already unsatisfied customer and embarrass me infront of everyone there. This girl has no business, in my opinion, being a customer service person for any company. I can't believe how Joseph just listened to her and just walked away from me as well..worst experience ever and we literally ordered from u all on online a few times a week until after my wrong awful meal the experiences seemed to haooy more often like the cheese was rotten and nobody ever picked up and we got food poisoning and couldn't get anyone on the phone to tell the cheese was bad and they started putting Swiss cheese which i won't eat and hate on my sandwiches that were suppose to be provolone. So we stopped wastinv our money from you all but you were one of our favorite...

This Charleys location is absolutely wonderful. Since my wife and I frequent that Walmart we have went to this location on average once a week since it opened, and haven't had a single bad experience. The closest was that I tried a new cheese stake that didn't agree with my body and it ended up making me nauseous, so I told the person I recognized as the boss, and stressed that I just wanted to let him know so the problem could be looked into. He ended up giving me a free cheese stake for my trouble. The food itself, while pricey, is amazing. Their wings are big, flavorful, and meaty. There have been cheese stakes I didn't like, but that is always a risk you take when you try something new. The cooks have never, not even once given me the wrong order. As far as atmosphere goes it does feel like you are in a little restaurant that is inside a walmart, but they can't really be blamed for the...

Do Not Eat Here!!!!!! I ordered the small Philly Cheese steak sandwich and when they handed me my container it was so light I thought they handed me an empty container. When I opened it and saw that nothing was on that bread except for cheese about four slices of meat a couple slices of onions and green peppers the lady next to me said that that my sandwich looked terrible and maybe Subway would have been a better choice at least I would have gotten some meat on my sandwich. My sandwich was $6.98 and my Coke was $3.59. this is way too expensive for bread and a little bit of cheese a couple pieces of meat that didn't even cover the whole bread and only covered a quarter of the bread and then the peppers and onions I didn't even get the mushrooms that I ordered with my sandwich. Do not waste your money...