Chicken Kitchen — Restaurant in Florida

I’ve been a customer of this location since it opened and even had the pleasure of meeting the franchise owner early on—he was friendly, professional, and made a great impression. That’s the main reason I decided to give this place a second chance after a disappointing experience a few weeks ago.

On my first visit (2-3 weeks ago), I ordered takeout around noon. It was understandably busy, and I waited about 15–20 minutes, which I had no issue with. However, when I went to pay and selected the “no tip” option on the kiosk, the cashier’s attitude shifted immediately. She let out a loud “woooow,” mumbled something in Spanish to her coworker, and rolled her eyes. I left the restaurant feeling uncomfortable and disrespected. While I typically don’t tip for counter service unless it’s exceptional, I am always a generous tipper when dining in.

Out of respect for the owner and my past positive impression of him, I let it go and decided not to leave a review at the time.

Fast forward to today—I stopped by to pick up a quick meal for my wife, who loves the Deluxe Chop Chop and was about to head into a long 13-hour shift. Unfortunately, the same staff was working, and I had the exact same experience. The moment I selected “no tip,” the cashier again changed her tone, sarcastically said “welcome,” and began muttering under her breath in Spanish to her coworker. The restaurant was empty this time, so it felt even more personal. When I asked for my receipt, I got another eye roll before it was handed to me with clear attitude. I’ll admit I grabbed it out of frustration.

Instead of walking out, I asked to speak with the manager and explained both of my experiences. I’m not sure if he fully understood me, but I felt it was important to share.

To the management or franchise owner: this isn’t about tipping—this is about basic respect and customer service. If I’ve experienced this twice now, I can’t imagine I’m the only one. It’s disappointing, especially when the food is good and the brand has potential. I hope this feedback helps bring some awareness and improvement...

I’ve been going to chicken kitchen ever since I was young girl, I’m in my late twenties now . This specific Chicken Kitchen on Galloway is hands down the best Chicken Kitchen I’ve ever been to in my life .The extreme professionalism , down to work ethic & of course quality of the food has me coming back to this new location more & more . Johnny is an incredible employee and has made every experience so easy and personable . The customer service is incomparable to all the chicken kitchens in the sunset / pinecrest area .If you’ve never been to a Chicken Kitchen , this location is where you need to have your first experience, and if you are a avid chicken kitchen lover COME to this location every time you will not be...

I have been ordering from here since they opened and their service has deteriorated greatly. They never seem to send enough sauces, even though you pay for them. And they have stopped finely chopping the chicken, which is one of the options that my kids enjoy. When I called to complain, the co-leader explained to me that the “manager has told them” that they don’t have to finely chop when they are busy because it is a service that the customer is not paying for. Well, I am paying for the food. So, that is simply wrong. Bad customer service. I hope that the ownership reads this so that they know how their management team is behaving and communicating...