Diced- Kendall — Restaurant in Florida

I ordered in store today on October 29th around 4:30pm. It's a simple order of a rice bowl with cheese, lettuce, beans, and chicken, yet they forgot to put the beans and the rice. The lady on register was a saint when I asked to verify that it was lettuce. However, my bowl ended up being a cheese spring mix salad. I understand that mistakes happen so I kindly asked the man on register for the bowl to please be remade as the portions were now either off or not there at all. The guy attending me told me that he would give me a portion of rice. I kindly asked him if he could please remake it instead as the portions were now off, and there was too much lettuce. He said Yes I can give you a portion of rice to add to the bowl. I understand that confusion and mistakes happen sometimes but after the lack of basic customer service after receiving the wrong order, I feel dissatisfied and that I wasted my hard earned money on this incorrectly prepared food. This horrible experience makes me wanna avoid this...

I HIGHLY RECOMMEND this location! This was my first time eating Diced. I had an interesting experience. I went in. The location was clean and pretty empty. The service was friendly and attentive. I had so many choices that were dairy free. I placed my order and waited for my food. Very quickly my steak bowl with rice and veggies was handed to me and I happily went home to eat dinner.

When I started eating I noticed that there was no steak in the bowl. I called the location, and Nicholas, the manager, answered. I explained that I had just left and my steak bowl was missing the steak. I told him I was happy with my meal as it was so light and fresh. I though he would just credit my bowl. After apologizing he asked for my order and address. He then had the replacement meal delivered to me.

I was SO SURPRISED and HAPPY! I wasn't expecting this level of committed service! Thank you for an AMAZING dinner and experience! I HIGHLY RECOMMEND...

I love the decorations! Beautiful place to grab a bite. Service was great, food was fresh. Nice place to go out after a workout and grab lunch or dinner. The reason why i put 4 stars are for three things: 1. The booths are awkwardly situated, they are too high which makes it uncomfortable to eat. 2. The meat has little to no flavor and was dry and kind of cold when we got our bowls. Some creativity like a corn salsa, or pico de gallo, or smashed avocado with cheese would give the bowls more flavor. And 3. The price isn't competitive when compared to other restaurants. It costs me 16 bucks to get to fully loaded bowls from another restaurant, with guacamole and everything. And here it cost us 25 bucks for two bowls and a smoothie and the bowls were average sized. Overall, place needs a little tweaking and it could be...