Hungry Bear Sub Shop — Restaurant in Florida

I have been going to Hungry Bear since I was a kid in the 80s riding my bicycle there. I have noticed in the last couple of years the quality has gone down substantially: steak sandwiches over-cooked with bad quality meat, less and less quantities of meat in the cold cut sandwiches etc. This last sandwich was the final straw for me. As you can see in the picture, this is a bread and lettuce sandwich with a little bit of meat as a garnish. You can see from where I am grabbing it that there there is no more meat before or behind this little bit until you get all away across the sandwich where the other half of the slice is located. I later called to ask to speak to a manager to inform him/her that I asked for an Italian cold cut sub, not a bread and lettuce sandwich, but was told that they have no manager, just someone that comes in a couple of times a week. I don't know who the person is or what their title is but it sounds like the owners of this shop simply gave up on providing quality sandwiches. I was also saddened to hear how the previous manager was ridiculously overworked. He only had one day off a week and was a nice guy who always greeted people with a smile and the place hasn't been the same without him. So thanks for paying back years of loyalty with sandwiches so poorly made, they are almost acts of aggression. Bye Hungry Bear, you were great in the past but you are no better...

Management is horrible! Owners son does not care about the customers. AJ follows in the same training. This place is not run like it used to be, it's worse. I'm sad that this place has taken a toll for the worst as it used to be the best sub shop in Miami.

BUYER BEWARE!!!! They will not remake a sub if they messed it up. Nor give a credit or anything to make it up to the customer that was screwed over. $20 for a sub and chips and horrible customer service.

Twice now I ordered a sub with extra cheese and veggies. They forgot to put the extra cheese and veggies in the sub. Refused to remake the sub correctly BOTH TIMES!!!!

$20 down the drain and spent on a sandwich I didn't like ...TWICE!!!

Management: Just own up to the mistakes you make and remake the sub if you made it wrong or badly, stop arguing with customers and pinching pennies to try to get out of remaking a sub! Jeez! YOU ARE GOING TO LOSE BUSINESS!!!!!

And bet they won't even respond to this review, as...

Hungry Bear: I have eaten your delicious subs for years and I don’t have a complain about them. However, today I had an unpleasant and in my humble opinion unnecessary experience. I took my six year old to your shop today for the first time after a long conversation about the nutritional advantages of eating your sub over McDonald’s chicken nuggets. My son is not a picky eater and was excited about the onion mushroom combination in our honey mustard chicken sub. However, the sub was quite saucy and the his bread got mushy. I requested to BUY a bread and explained the situation, yet I was told it was not possible to buy just the bread. I politely asked again and I got another declination. Bottom line I had to throw away most of my son’s portion which was like $11. As we were leaving the store he looked through the glass door and asked: mom why can they give us one bread, they have bags of them everywhere?? Good question...