Dunkin' — Restaurant in Florida

if I could leave less than a one-star I definitely would. horrible customer service horrible knowledge of their own products. when I inquired if the Bavarian cream was the custard cream filled donut or the light fluffy cream filled donut they were unable to tell me they said they did not know I had to look it up on the internet. now yes maybe I should have known going in however I was picking them up for somebody else and they said they wanted the fluffy cream donut. when I then inquired if the Bavarian cream filling was vanilla or chocolate he said they only had white powder I tried to explain I wasn't inquiring about the powder I was trying to inquire about the filling which he then repeated they don't have chocolate powder. so I said I would like to of the Bavarian cream donuts I then proceeded to try to order a bagel which he then interrupted asking how many donuts do you want in an extremely I guess frustrated manner I explained that I wanted to Boston cream donuts and a grilled plain bagel with cream cheese now before I could get out the cream cheese he went back to how many donuts I wanted. at this point I set recommended we start over I said that I would like to Bavarian cream donuts one plain bagel grilled with cream cheese and a sugar-free French vanilla iced coffee with 10 creamer and 10 sweetener he told me he had no idea what I was talking about. at that point I told him to cancel the order I tried to then call to speak to a manager I was hung up on twice when I requested to speak to a manager not put on hold not ask to please hold just simply hung up on and when I tried to call back a third time they didn't answer the phone at all. they need I feel and this is an I feel statement to get employees that one know the products they're selling and two understand customer service. now the customer is not always right however to be rude and disrespectful is something you would expect from a teenager with their first job possibly however as I drove through the drive-thru it appear to be a 30 something...

WARNING !!!! 7/9/2025 NEW DUNKIN MANAGER AT THIS LOCATION. VERY RUDE..CRUEL AND STUCK UP! . I ASKED FOR THE OLD MANAGER SHE SAID SHE GOT FIRED AND SHE'S THE NEW MANAGER HERE AND I ASKED HER WHY THEY DO THE BACON CROISSANT THIS WAY AND SHE SAYS THAT'S THE WAY SHE MAKES THEM. SHE THEN TOLD ME WHY I KEEP GOING TO HER STORE? SHE TOLD ME TO STOP GOING THERE.. THIS IS THE VERY FIRST TIME I MEET HER. MIND THAT SHE ONLY THE MANAGER. On today 2/9/2025 I posted two videos on Facebook about the service that I got here and where the girls were working outside or should I say not working outside.. I called corporate again Tell him to check out my video on Facebook!! Hopefully corporate will come over and take over here so that we have better services here at this dunkin' donuts in the afternoon!!! On today 12/22/24 at 7:20 pm I drove up waited and honked my horn for a good 3 minutes until someone answered ..they had absolutely no Donuts..and. No Muffins.. nothing at ALL! It's sad that the owners don't do field / store checks. Monday through Friday the service is okay but come Saturday and Sunday you are going to be in line 25 minutes to 30 minutes why because they're all back there talking in Spanish just telling each other's life and not coming to the window also on weekends there's no managers on sit. So the staff won't accept any currency higher than 20.00 bills. Order of the manager (cavil) ??? Well since when does a manager take over the store and does not fallow store policy? ...

I am a loyal Dunkin customer. I am not in the habit of writing letters to complain. Many Dunkin stores provide great service and I usually have no issues. However, my experience yesterday at 4800 Golden Gate Pkwy, Naples, FL was horrible.

I ordered a large hot coffee from the drive-thru. At the service window, as I put my hand on the coffee cup being extended, the lid popped off and hot coffee spilled on the door of my car, both inside and outside. The hot coffee also spilled on my arm and leg.

The young lady at the window took the cup from me (I never dropped the cup!) and a few moments later came back with the same cup, full of coffee. She did not give me a new cup. All she said was "have a nice evening". No apology. She did not offer me anything to clean myself or my car. She proceeded to tell me it was not her fault and she wasn't going to do anything about it.

I asked to see the manager. She told me there was no manager on duty. I asked to speak with whoever was in charge, but she just gave me a blank stare.

I am livid. This was totally incompetent and unacceptable service. Needless to say, I will not be back to that particular Dunkin, and that's a shame because it is conveniently close to the school...