Dunkin' — Restaurant in Florida

I had the pleasure in going to a dunkin doughnuts closest to my house. I was not greeted with any appropriate customer service greeting, like a welcome to dunkin doughnuts or anything. when approaching the 1st window, I was told my total and still no hello and then I was told to pull to next window. I was brought my hot chocolate and awaited my ham and cheese stuffer, so while waiting I noticed the young lady who took my order move the trash can with the same hand she pulled out my ham and cheese stuffer from it's package to place in oven. the young lady who handed me my hot chocolate I told this to. she said oh I'm sorry but still did not throw the one in the oven away. so once it was ready, I let her know I didn't want it and wanted a refund for the item. I was then told back up to window 1 to retrieve my refund. the manager was at the window by then. I spoke with her to let her know I would of rather had a new one made but to blatantly disregard what I'd seen and say sorry wasn't enough. the Manager said I thought they remade it. I said no, I watched the entire time. she then says, they're young they are going to make mistakes. I explained to the manager that mistakes like that could cost a person their life, hepatitis, or food poisoning or etc and by her saying that she thought they remade it and didn't know for sure told me enough about ho2 food is handled there.

Years ago a food handlers card was required to even work in this industry, apparently that's out thr door.

the managers was polite, but a little to lenient on how food is...

I believe this location has been here long enough to learn from past mistakes and to better their customer service…however it seems that a blind eye and deaf ears are what run this location. Today we went in with the intent to sit and have coffee and donuts. Sadly, the tables were littered with trash and sugar. There was no line but we managed to stand there waiting for about two minutes to be greeted and have our order taken. The gentleman that was at the counter didn’t greet us and spoke to us in a mumbled monotone voice that was hard to decipher. At 6:30pm there were no donuts available with the exception of the fall options. We bought just 2 and they were stale. We were able to get a coffee and leave since the overall experience just made you not want to be there at all. It was equivalent to going to 7-11 for a coffee, in and out and no hanging around. It is sad too because I would be a Dunkin’ girlie in a heart beat since this store is less than 5 minutes away from me, but I would rather drive the 15 minutes it takes me to get to Starbucks if it means great food, great service and a...

I applied for the position of team member. I didn’t need any resumes. Right after I filled out the application, they scheduled me for an interview. The next day, they sent me a reminder email which is for tomorrow. One hour later, they sent me a cancellation mail like even though your resume is impressive which I didn’t need to and they said “We’ve decided to move forward”. That’s messed up. I was really hoping to work at Dunkin’. What kind of work ethic is that? If they’ve called me for an interview, they should let me do the interview. After the interview, they can make any decisions they want and I can accept. But thiss this’s really messed up. They need to make some changes in...