Dunkin' — Restaurant in Florida

this dunkin donuts literally drives me crazy. It is by my work, and i love Dunkin so I used to go here often. Not anymore, I literally used to go 4 times a week. I went back today for the first time in about 2 months... just to realize why I don't go here anymore. They never get your order right. No matter how manys I ask for NO meat on my sandwich, they put it on there. One time I went back and said you guys put ham on my sandwich, can I please have a new one? They asked me if I had the receipt, I stated that I misplaced it. The woman actually insinuated I was lying by telling me that I told her it was 5 days ago, meanwhile... I NEVER said that. I am obviously not a homeless person trying to get a free sandwich. After a while, a manager called me and offered me a free sandwich my next visit in. Well, I haven't been back in 2 months to get my free sandwich. I went back today, and didn't even redeem the free sandwich. I went through the drive through which took them MULTIPLE times to understand my order. It was pretty simple. She read me back my order at the end, everything was finally right. I get to the window, and as usual all the employees are playing games.. messing around with eachother, yelling... I get my order and my coffee. What do ya know? The coffee is wrong. I back up, tell them I ordered a flavored coffee and this one was plain. I don't even get a "sorry" NOTHING. The guy looks like I just ruined his day, and someone tells him, "JUST PUT THE PUMPKIN FLAVOR IN IT!" SO ANNOYING. Never come here on your work...

Worst Dunkin location around!!! All of the food always tastes freezer burnt. They regularly forget items from my order. Worst of all, the customer service is AWFUL!!! Specifically, there is an older (assuming Indian) woman who 7 times out of 10 runs the drive through/window. She is consistently rude and is ALWAYS in a rush, oftentimes telling me to pull up although I wasn't finished ordering. I recently have noticed that she has been overcharging me and when confronted, she gave an excuse about the system often pre-charging for tomorrow (which is nonsense). The other day she charged me $38 for an order that should have been $21 and she gave me that pre-charge excuse and I didn't get a refund. Recently, she chaged me $13 for what should have been a $9 order and refused to give me a receipt (said they were out of papaer) and I didn't receive a refund as well. She makes it a point to rarely give me a receipt without having to ask and the little box under the window that gives the price doesn't work so you don't know the price before you pay. Lastly, she's told me not to use the dunkin app & place an order at the window during the same visit (wants me to do one or the other), saying it makes them confused but I have to sometimes because that's the only why I can use my points and some items are not available for selection through the app. If you can, I suggest avoiding this location. Unfortunately, this is the most convenient location on my...

Please avoid this store at all cost. Not worth waisting your time. Absolute worst service. I went through the drive thru, waited by the speaker for 10 mins, had no response. Drove up to the window, a guy asked me what was my order and i told him i hadnt made an order and asked him if i can have a specific flavor latte and munchkins, without getting any details he said ok and closed the window, came back after 5 mins, said they dont have that latte, and i told him ill just get a regular latte. He closed the window, came back after another 5 mins and told me the latte machine itslef isnt working and before i could say anything he closed the window saying ill get the munchkins. I waited for close to another 5 mins and he came back and asked me what type of munchkins would i like, i told him ill just take a mix, he came back and charged me and then handed me a bag of munchkins all glazed. I wasted a good 20-25 mins in that drive thru trying to buy a latte and few munchkins. Worst experience ever and i'm a patient person when dealing with stuff like this because i worked in retail for a long time and i understand how it can be sometimes. But i'm writing this review because this was absolutely unacceptable, the server seemed like he was under the influence of something. Really disgusted with the...