El Rinconcito Latino Kendall — Restaurant in Florida

Decent little Cuban restaurant in a hidden, sad little strip mall. Don't let the look of the mall keep you away from eating here. Breakfast is always really good and fresh.

I finally had lunch there and was pleasantly surprised. I ordered the Palomilla steak (Thin Cuban style steak) with white rice and tostones (Smashed double fried plantains) and my wife had the Bistec Empanizado (Same Cuban steak but breaded) with boiled Yucca and a salad.

The food came out quickly and was very fresh. The portions are large and I was surprised by the large amount of rice I was given compared to other Cuban restaurants which serve a cup's worth that is never enough to have with each bite of steak.

My wife's steak was even larger than mine, seasoned well and cooked to perfection. It is easy to over or under cook this type of breaded steak and breading.

The tostones on the other hand were a real let down. As I have mentioned in other reviews of Cuban restaurants, I can usually tell how good the food is going to be by how good and fresh the tostones are. This was not the case here. While the tostones were large, they were very thin and definitely not fresh. They were obviously sitting under a heat lamp for a while which made them very chewy and rubbery instead of juicy on the inside and crunchy on the outside.

The service is good and it seems that their delivery is top notch. I see their delivery vehicle around the neighborhood...

I don't like this place/location. Mom asked for over hard eggs. Instead, they were over easy. I asked for house potatoes, they took my order and brought back my hot chocolate and were like, "Oh yeah! We don't have house potatoes but don't worry, we have hashbrowns...." I honestly only come for house potatoes 😅 so has she told me that upon ordering, I would have said thanks anyway and headed out to Macitas. Upon bringing the plate... it was not hashbrowns.... it's tater tots.... I look at her, and I'm like... these are tater tots. She's like, "No, those are hashbrowns." Asked for grits instead, she said not because you got hashbrowns. Asked for the manager who was more sane, he said they used to serve hashbrowns but now have the tater tots instead. Told him like I had told her, just let people know the other options besides house potatoes are: French fries and tater tots, not hashbrowns. That way, you can request the food you want without disappointing anyone. Anyways, even though he was rolling his eyes throughout, she got her grits (which yasted great), which were very watery and were more of a soup. Water was never refilled. Brought one mini coffee pour for 2 people who ordered coffee. After I had told her she wanted her cafe con leche very dark (she brought her a nearly full glass of milk with no room to add the coffee). My daughters bacon came nearly completely burned. Overall... we had a terrible...

I just try the cantina service for the first time and was the most stressful and frustrating experience that I had. They should take action to improve the costumer service. The menu that u fell it out has a space so you can set the exact time you will pick the order. ( I did) The lady who received the order told me that I need to call every single day to let them know that I’ll pick up the food. ( I did) When I called in the morning bc is the only time that I can use my phone at work, the same lady told me , I can’t help you because you are calling too early. I ask to speak with manager in order to understand what else I can do in order to pick my order if I can only have access to my phone in the morning. And this gentleman told me that He can’t help me bc the personal who manages the orders rotates often and they can’t have my order ready if I call early instead 15 mtos before I arrive to pick up but I can call and tell them that please process de order “ to see if they can get it ready”. I called again thus morning to let them know that I’ll be there at 3:00 to pick up my food and the lady who answered the phone says: “ oh you again the manager told you that we can forget to process ur order if you call in the morning. I think this is extremely disrespectful and terrible way to treat customers. I hope they can do more professional training to improve customer service in those...