Los Portales Mexican Restaurant — Restaurant in Florida

After I returned home with my order I realized that the Guacamole I ordered for $10.00 was not there. I called and asked them to refund my card that I paid with and was told no. I then asked if someone could deliver the Guacamole and again was told no. I asked the man to speak with his manager and he replied that he was the manager (of course) and that his credit card machine could not refund a partial amount. I guess the $10.00 that they stole from me was worth any future business. The food was VERY sloppy and inconsistent. 3 California burritos all had a few bones in the chicken and kind of rubber like.....one without Sour cream, one with too much and two without guacamole. The Beef soft tacos had ZERO flavor ....literally NO flavor, it was just poor quality minced meat. I WILL NEVER RETURN to this awful place and WOULD NEVER RECOMMEND this ZERO STAR Restaurant!

UPDATE: I am still...

First time trying this place... All of us were VERY disappointed... MY OPINION: Their chips taste like cement... Their salsa is trash... I am so shocked that even the rice is garbage! Like literally no taste and the texture was just so off! How do you screw up the rice!?!? The tacos were just ok... I mean they were edible but Not enjoyable... The rest should be against the law to serve!! My child's chicken nuggets & fries were literally only seasoned with OLD BURNT COOKING OIL!!! And please don't get me started on the roach we walked by on the way to the bathroom!!! On it's back with it's limbs begging for help... I can only wonder if it's like that because it ate their food!! WILL NOT BE BACK!! WILL NEVER RECOMMEND!! THERE ARE ONLY A FEW THINGS I REGRET IN LIFE AND EATING HERE IS ONE OF THEM!! EVERYTHING HAPPENS FOR A REASON THO AND I FEEL MY REASON IS TO...

Family of four stopped by on our trip down 95. Daughter wanted Mexican food, and this place had good reviews and wasn't far off the highway. It did not disappoint! Prices are in line with expected. $8 to $10 lunches. My husband got the shrimp tacos, which were loaded with shrimp. He said they were the best shrimp tacos and the best corn tortillas he's had. My daughter said "I don't know why this place isn't packed the food is really good!" It was 2pm on a Friday 😂 My chicken chimichanga was good. Chicken had good flavor. A little watery. Cheese dip was a bit runny for my taste but the flavor was there. My 7 yr old who did not want Mexican food throughly enjoyed his corn dog and fries. Salsa was really good. Just spicy enough. The place could use some repair. The booth seat I sat on was torn. The bathrooms needed repairs. We will definitely stop by again...