Mario's Pizza — Restaurant in Florida

I called today (05/10/2022, time: 11:12am) just to confirm if they deliver to our area cause (13 minutes away ) and My Mom wanted me to make sure. I called and one of the managers there was extremely rude right from beginning answering, I politely let them know I wanted to see if deliver to our area. And they immediately said their driver called in sick ( so apparently only have one driver, I guess, considering from that statement) I said ok. Then they said with N annoyed tone that they can see if deliver to our area what's the address.Therefore, while I was telling the address they kept interrupting me and despite their rudeness I still stayed calm while they interrupted me asking what street we are on (When I already told them ). So after finishing saying the zip code, I said it again. Then, they said rudely " No, what street are you off of "and started naming different streets curtly. So, Still polite I asked my Mom (since it's her house etc) what street they are off of. Literally in the middle of my mom telling me the name the guy interrupted her and said we don't deliver there ( not even hearing street name) so I said wait the street is lake... They hung up me. Terrible customer service. I can understand if having rough day especially if irritated at a driver calling out ( which I would hope that is the reason for rudeness and or something else or maybe that's how they are in general). Either way, please be professional you are speaking to a customer and lost a customer due to poor customer service. The attitude was uncalled for and unwarranted. The interrupting while talking was rude and hanging up before conversation done was immature. They are 13 minutes up street and due to this poor customer service I won't even waste my gas to drive there. Nor put money into such carelessness. It's more than just food. Learn to treat people with respect. That is part of customer service. (Mom and I ended up ordering from another pizza place which had good customer service nice Customer service, their delivery drivers are there and good food).

I forgive Mario's Pizza for their bad customer service; however, I am one that will call it out cause if not how will it be fixed if hasn't been fixed already if one complain directly to them before. Learn, grow, and...

Updating an earlier review because the bait and switch tactics of this place have gotten much worse. I complained in my first review about being charged more than the advertised price for wings. Now it's gotten to the point where you can't trust any version of their menu or advertising to know what the prices and offers are. Something can be listed on their printed menus, on their website, and on the the screen billboard behind them, and still be told that they're not doing that price. I learned this the hard way today when I went in for lunch and was told they were no longer doing lunch offers. That is in spite of the lunches still being listed on all three menus. When asked why they weren't doing lunch, all I got was a shrug from the very lethargic employee. I was also told there was no daily special in spite of, once again, one being listed on each of their menus. Add this to all the deception in their advertising (such as the side of their building still advertising a two slices and drink deal two dollars cheaper than the actual current price) and it just seems like the whole strategy is to bait people inside and then hope people will be committed to buying from them even after not being able to get the price they came in for.

The food is alright depending on what you get. When you get a full pie it's usually pretty good, but if you get just slices individually they are sometimes burnt around the edges to an unpleasant extent. But even when it's good, it has all become very overpriced. The pizza here is better than your typical fast service pizza, but they've increased their prices so much over this past year that they're competing in price with the most premium pizza places around, and in that category they don't hold up. Same is true for other items on their menu, they are all somewhat better than fast food or casual takeout alternatives, but priced at such a premium you might as well go just go to a nicer place.

I have to recommend everyone avoid this place unless you are itching to play your Vegas odds on what your food is actually going to cost, accepting that it will be way overpriced for what...

Ordered a calzone a Stromboli and wings and arrived much earlier than quoted.

Delivery straight from the website I didn't answer the door and don't know at this moment if an employee or outsourced dasher or the like delivered. I hope a store employee but doubt it in this day.

Food took about an hour but was hot and tasted fresh. Stromboli order was pleased all around.

Myself having thr canzone feeling adventurous as I typically am not a fan of ricotta cheese found it to be one of the best I've had in town! I ordered pep, italian sausage, onion. Spinach. Everything went really well and the grease soaked into the inner bread beautifully while thr exterior held its texture and crisp Ness nicely.

The star of the show for me was the onion I've never had such good onion on any pizza like option, it wasn't cooked down it held an al dense texture but had a almost caramelized flavor.

The peperoni was par in a canzone it's always going to be the same I think as cheese in these will over power then if they aren't allowed to cook directly, I would love for some place to try par cooking some pep and onion with maybe mushroom in a pan before adding to a canzone or stromboli....

The italian sausage is the only reason for the loss of a star. Bland and no spice, tasted and looked like terrible breakfast sausage. I honestly picked it out and gave it to the dog.

Aside from the italian sausage everything was very very good!

I am very hopeful they pay attention to order instructions as I forgot to request but won't next time that the wings I order are wet. I wish they had a bit more sauce were had enough without special request and for being oven? Cooked I was very surprised at the quality and texture of the wings.

So hats off the everyone at marios...