Mom's Kitchen

I was invited to meet friends for breakfast at 10 on a Sunday morning. We knew it would be busy but wanted to enjoy some comfort food and catch up with each other's busy lives. We met these 2 simple goals but only after suffering through an unpleasant (and unnececessary) experience that began with the sign in procedure at their electronic sign in kiosk located in the lobby. I used my girlfriend's name/phone # to sign us in electronically. We chose 1st available seating as both indoor and outdoor seating were offered and we were ok either way. The kiosk stated a "link" was texted to the phone number entered and to confirm, you had to click on it. Voila! My friend got the link, clicked on it and promptly received a message from her IPhone that stated it was unable to open it. (This action takes you to the Yelp app to confirm.) Since my friend only uses her IPhone for calls and texts, it is an older phone that she doesn't wish to upgrade. No worries. I walked up to the entrance and explained our dilemma to the restaurant employee calling out names and ushering ppl in. He stated it wouldn't be a problem and also let the employee at the cash out counter know. I gave both the same name and phone used to check in at the kiosk. The lobby was packed but the crowd moved fast. I noted several parties that came in after us that got seated! I went back in to the woman I spoke to earlier and pointed this out. She said she would check and let us know when it was our turn. At that point we were there 30 minutes. Another 15 minutes passed and the lobby was cleared except for the 3 of us. There were seats open outside which was more upsetting. We stood in the door and asked why we were being ignored after bringing this to their attention several times. Miraculously a booth suddenly became available and we were finally seated with a lame excuse that they needed to clear the table first. So disappointed that they felt that it was more acceptable to be dismissive of customers who just want to enjoy breakfast out with friends but aren't tech savvy enough for a software driven sign in process. We aren't going back.