Papa Johns Pizza — Restaurant in Florida

I'm a manager for one of the most popular beach restaurants on Pensacola Beach. Once a month we order pizza for our employees. For the last five years, I've ordered pizza from this Papa's with no issue. However, on Monday, Feb 19th, 2024 (at around 7:30 pm) , I ordered 9 pizzas from this store for delivery to my beach restaurant. The gentleman who took my restaurant's order was very polite, and friendly, and said "thank you" when he hung up. However, 3 minutes later, a manager named, "Zilver", called us back on our restaurant's phone number to rudely tell me that, from now on, I can't order 9 pizzas unless I give them 2-to-3 hours advanced notice. She didn't even politely ask me, as a favor; however, she simply TOLD me (demanded), in a passive, yet rude way, that's what I MUST do from now on if I want pizza from them. I've been doing this every month for 5 years and never ONCE had a manager call me back and berate me for not giving them a 2-3 hour notice for a simple order (8 pizzas were just simple large pepperoni and there was just ONE specialty thin-crust pizza- so nothing complicated at all). I can't order 2-3 hours in advance because I don't know how many employees I'll have on at that time, so I don't know how many pizzas I'll need. So Zilver, this Papa's MANAGER, basically told me I'm no longer allowed to order from Papa's again and I must only order from one of the many other pizza companies around our restaurant who gladly take normal orders. I asked the delivery driver if I was allowed to order again, as I typically do, and he thought so, but I'm still not sure If I'm allowed to call in an order to Papa's for 8 or 9 pizzas without 2 to 3 hours notice. According to Zilver, I am NOT allowed.

If I were this Papa's franchise owner, or District Manager, I would NOT want a store manager who would potentially cost my franchise money by losing it, by being rude, to a popular spot such as ours. This was absurd and beyond belief- to call another restaurant manager and then berate them for making a simple order. I will, without a doubt, find this franchisee's contact info, and the DM's info, since it seems nobody really reads, nor responds often to, these Papa's negative reviews.

Me, as a manager, would NEVER call a guest back and then berate them for not giving us a two-to-three hour notice for a simple $150 To-go Order that they placed with us; I would welcome ANY business from my regular patrons who want to order from us at 7:30 PM (If we...

10/10 experience with the Gulf Breeze Papa Johns location.

Currently visiting from out of town for my best friends wedding. We were exhausted from being busy all day with setting up/breaking down & with all the other fun wedding festivities… so we decided to surprise the newlyweds with a pizza party! I placed an order online and unfortunately I was unable to leave a note so I ended up calling the store. After being on a quick hold, Shaun answered the phone and was able to help me. I asked if there was anyway that 1 pizza in my order could somehow, someway be shaped into a heart for the bride & groom. Shaun was up for the challenge & told me he would try his absolute best and I was perfectly okay with it. Fast forward 5 minutes, I got a phone call from the store and it was Shaun. He explained to me that he found a heart shaped pizza cutter & was 100% willing to do this for us! He then proceeded to ask if I wanted the pizza cut or not due to it being in a heart shape & I said whatever works best for him! When I arrived to the store, he was the only one working & he was working so hard!!! Pizzas were made on time & ready to go and let me tell yall… The pizza came out PERFECT! He even made a second heart shaped pizza because of the “shrinkage” that was caused due to the shape.

on 7/30/16 placed an order, had it delivered. After waiting over an hr and watching the driver pull up and pull off, we finally got our pizzas and cheesesticks. Wrong order. Called the store, talked to Colin. Said he would put it down that we get a next order credit. Called tonight, and some smart ass named Hayden was very rude and hesitated to give me his name because he knew he was. Told me it was not written anywhere and he would have Colin call me when he got back from his delivery. But none of this was nice. I have been doing business with them for years and the mess up I can look over, but the smart mouth, when I am one of the reasons you have a job Hayden, it takes customers, well, unacceptable. I will be surprised if I get a call. I am done anyway. It was convenient to have the delivery, but not to put up with that mouth and if Colin would have written it down, like he said, I would not have to deal with it. So, I will drive and get my pizza from somewhere else. And let it be known, the only reason I gave it one star, because it wouldn't let me POST if I didn't! Forgot to mention when I called to place this re order, waited for someone to pick up and they hung up before I even got a chance to say hello. Bad timing, just added to...