Papa Johns Pizza — Restaurant in Florida

Do not eat at this nasty ass papa John’s. They are rude, illiterate and lack basic comprehension and understanding skills because they looked at this picture of this dry ass pizza and said they see nothing wrong with it.

I am writing to express my deep disappointment regarding a recent experience at your location. I purchased a pizza that was completely unsatisfactory—it was extremely dry, had no sauce, barely any cheese, and the pepperoni was burnt. It was frankly inedible.

Due to the heat that day, I walked to pick up my order in the hot sun. I didn’t realize how poor the quality of the pizza was until I arrived home and opened the box. I was understandably frustrated but chose to return the next day with a photo of the pizza to explain what had happened.

To my dismay, when I spoke with the manager, not only was I told that nothing could be done because I didn’t bring the pizza back immediately, but the manager actually laughed at me during our conversation. His behavior was extremely rude and dismissive.

As a loyal and frequent customer of this Papa John’s location, I am appalled by the quality of the food and the lack of basic customer service. I felt disrespected and unheard. This is not the level of service I expect from a brand I have supported for years.

I am requesting that this situation be addressed, and I would appreciate a refund or credit for this order. I can provide the photo I took of the pizza as...

I ordered a 2 pizzas and a cookie tonight. The delivery guy called me and told me to come to his car. He refused to walk to my door. The delivery guy gave me the wrong order. I informed him. He went back to his car. I thought he was getting the correct order but he drove off. I went to the physical store and ask to speak to his manager. She refused to come out to speak to me. Then the delivery guy called me back and says he realize he gave me the wrong order. I told him I'm at the store. I asked the store for them to correct my order. They stated for me to wait for the delivery guy to come to the store. He came after completing his delivery requesting for me to give him the wrong order. I said no. Why would you want it back? In attempt to delivery it? They need to provide the other customer with a fresh , new order. I continued asking to speak to the manager. She refused to come out from the back and calls me stating You got your pizza and hung up. What type of customer service is this !? She needs to attend a course on managerial skills because she has none. I'm highly offended by the way I was treated especially having given them...

i would give this place a 0 if i could. who owns this place? every time i order delivery the same guy comes (mid 40s, tan hispanic man) and he enforces that i tip him. a couple months ago i tipped on the app and then $2 in person. then i ordered again that same day because i forgot something and he came again. asking my step father for a tip and said i didn’t give him anything. “esa chiquita no me dio nada”. and my stepdad gave him $5. are you kidding me? this location is LESS than a mile away why should I be enforced to tip you more than $10? the pizza was already expensive. i ordered again today and he showed up. i signed the receipt, then he returned it to me and told me to fill in the tip cause i didn’t put anything. i’m never gonna order from this location again and you shouldnt either. save yourself the terrible and uncomfortable service and go to papa johns in miami springs circle.

another thing is they refused to drop off the food. i choose no contact delivery yet they always call me to come to their car. again, what am i...