Papa Johns Pizza — Restaurant in Florida

I just called this location at 11:13pm last night. Just over an hour ago. Not a big Papa John's fan but it was late for a Sunday and I only live like 1-2 mins. away and I was starving since I skipped dinner. At the very beginning of the call the girl asked if this was delivery or pick up and I said pick up. Google said they were open until 1am.

I ordered some breadsticks with extra sauce and Buffalo wings. Gave my C.C. over the phone for payment and the girl on the phone said it didn't go through. I said it could be a fraud alert since it's late because I have gotten them before when purchasing stuff later at night. She asks me if I wanted to pay when I picked up my food and I said yes. Told her I lived like a minute away.

I literally get there in like 2 mins. I ring their doorbell because it says to after 10pm and there's only 1 girl inside. She rolls her chair back while on the phone and sees me at the door and got scared like I was going to rob the place. She immediately shuts off all the lights. She had just told me to come in and pay. SMH

I then called 3x in a row the same # as earlier and each time someone answered and then hung up the phone. I drove to the back just to see if anyone was there and a delivery driver was back there. I talk to him and explain the story to him. He goes inside and she comes out and yells no more orders at this time and closes the door while I was just trying to tell her I just spoke to her but she wouldn't listen. Told them both I am calling corporate as soon as they open. What a way to treat your customers.

Oh and the same C.C. she said wasn't working worked perfectly fine at the McDonald's right across the street because everything else in the...

The first time we ordered from here, the delivery person did not ring the bell so our pizza sat outside for at least 7/10 mins before we realized, by opening the door, that it had been delivered. We complained and got an email from Holly, the manager, to say we could order 2 pizzas again, free. So fast forward a couple of weeks, we decided to order our free pizza from them tonight! I call to speak to Holly, as she was our contact, only to be told that anyone can take our order and I didn’t need to ask for her!! Sorry if you feel too important to take a measly order!! Get put on hold for over 3 mins, yeah I checked 🙄, then someone takes our order and oh, you can only order what you had before or it will cost you!!! Absolutely nothing in the email regarding this, so after the arrogance of the manager and not wanting to cause the employee taking the order any hassle, I ordered the same we had before. Guess what, pizza arrived, we had no idea as no bell rung and yeah, cold pizza yet again!! Ridiculous!! Do not order from here or sit on your doorstep for an hour waiting for it, it’s just...

Where to start... I called and reached the call center to redeem a credit I had on a previous bad order. I was then told I would need to talk to the actual store to redeem a credit. After calling the store I was placed on hold for 20 minutes, the employees had no intention of picking the phone back up after placing me on hold however. After placing the order online we were told it would be a 2 hour wait for the carryout. Upon arriving at the store they had one order on the rack and one in the oven, the employees are artificially inflating the wait time to dissuade customers from placing order because they do not want to work. The managers attitude was horrendous, this is the last time we ever order from papa johns, this location or otherwise. I want someone above the manager to call me, I have no intention to interact with the manager again. Also, upon leaving the store your driver was driving 20 mph in a 50 mph as they feel that texting and driving is an intelligent...