Pascalli Kitchen — Restaurant in Florida

Let me preface this by saying I've never felt strongly enough about a restaurant one way or the other to take the time to write a review, I've worked with food so long I just take the good with the bad. I try to cut folks slack but since I moved to Destin I have literally had only one restaurant that was not disappointing. This one. These folks should have an award of some kind if they don't already... seriously. They are super sweet people, the food is consistently DELICIOUS, it is always ready within the time they give and HOT if it's supposed to be! They are kinda my heroes. I work with my husband installing cabinets in the heat all day so occasionally I don't feel like cooking, I won't order food (especially to-go) any where else because it's literally a waste of money. Their Turkey wrap is the first thing I ordered in Destin that I would consider to be worth eating. (Ive been here over a month...It was absolutely amazing don't get me wrong, I fell in love a little bit). I'm a big girl at heart so excuse me while I tell you about this wrap. Okay so it was a soft tortilla STUFFED with fresh spinach and the perfect balance of Turkey cheese jalapenos, carrots and mayo. I was worried it might be sweet because of the carrots cuz folks love to make stuff sweet for some reason. Nope, it is 100% savory and has just the right amount of jalapenos to taste them without having to gulp water at intervals. It was wrapped so well it I didnt have any trouble with it falling apart until the very end of the second half.. yes I ate it all. It's big. No shame whatsoever. Not only was this the most beautiful wrap I've ever eaten it was too good to take the time to photograph. (It was photo worthy). Okay so just a few minutes ago I ate half of a spinach tomato and extra cheese pizza (personal size) ... yall.... gorgeous pizza... I mean.... really almost a work of art .. if I have had better pizza I really seriously don't recall it. That good. I highly suggest you try this restaurant, you will...

Never go here. The manager WILL NOT take care of you. If I could give this place zero stars I would.

The place is hot as can be. Our pizza was burnt to a crisp on the edges. I was luckily staying across the street so I took it back to have it remade. I didn’t want anything extra, just for the pizza to be remade. The young lady behind the counter took the pizza back willingly and said she would have it remade. I walked outside to catch a breeze while it was remade, and I was immediately was confronted by the manager from the back. She said she just made this pizza and asked what the issue was with the pizza, so I pointed out the extremely burnt edges. My wife had walked in prior to the food being ready, and the lady asked for her name. My wife gave it to her and the walked off. The same worker came up to us a couple minutes later and told us that she was sorry, but they had lost our ticket and it would be an additional 5 minute wait, but they were “warming the pizzas back up”. We had already waited about 15 minutes for two slices of pepperoni. We didn’t think anything of it in the moment. The manager claimed that pizza has to look like that and refused to remake the pizza. She kept saying that she just made this pizza and that’s what pizza is supposed to look like. I had just ate there two days prior, and the pizza was not cooked that way. The pizza today looked like it was reheated and the edges suffered from it. I left without a remedy, or even a bottle water for my walk. She didn’t apologize for any inconvenience or anything of the sort. My wife went over there to try and explain also after I came back, and all she would do is refund her the order. She overheard the manager say that she “wouldn’t make another pizza for just two slices.” I assume that’s because they were 20 minutes from closing. I won’t give this business one more dime of money. If you care for customer service from management, please...

First things first. I'm a local. I've eaten at a lot of places in the Miramar Beach area so this review is not based on a single experience that you might find from folks passing through on vacation.

There is a reason why I eat at Pascalli Kitchen at least two times a week (usually more). Quality. They take pride in what they do and everything is made from scratch. Whether breakfast, lunch, or dinner, I've always been impressed by the food and I've had almost everything on their menu at least once. I actually just finished eating yet another lunch from there--Stromboli--one of my favorites.

Tip: If you stop by for lunch/dinner be sure to ask about their specials for some off-menu items that will surely impress. Sometimes it's limited quantities so recommend calling in/stopping by early if you want to try it out. Best way to see what special they have going for the day is to check out...