POLO CHICKEN CARIBBEAN RESTAURANT AND BAR — Restaurant in Florida

Nonsense place! Food was horrible and customer service was beyond horrible. This cashier name Alexand Germain was beyond rude to me for no reason. I simply came in to place an order and he was just so nasty 🤮

He was giving me attitudes for no reason. He told me that they didn’t have what I wanted to order then I proceeded to ask for his name; he done gave me a fake name, he said that his name was “James” Then suddenly he’s like wait let me check, oh they do have what you wanted to order. I really thought of just walking out but since I was hungry and was craving Haitian food so I decided to place an order despite of what just happened.

Well, food was so horrible that I couldn’t even eat it. I threw it away; lost my money of course. Something told me to check my receipt there go his name on the receipt “Alexand Germain” I was like dang dude gave me a fake name. Talking about his name was James smh…

I’m so done with this place. Ain’t getting a dime from me again. Nonsense place! I wish I could give it a big...

You can't argue with the fact that the food is good, but the service is appalling. There is no customer service offered by the employees. I placed my order an hour in advance, but I still had to wait for 30 mins , and then they got my order wrong. If you are patient, don't mind wasting time, and can put up with the terrible customer service, I would only suggest coming here. The management loves to tell you to ask for the manager, but whenever you do, she is either nowhere to be found or is in Haiti.Do better as a business owner because this is hardly a business and more of a side gig. Being a black business does not excuse poor...

The food is generally good, but today the fried chicken and plantains were overcooked and very dry. I also think they could improve how they sell the food offering lunch specials or different portion sizes would be a great start. Every time, I’m forced to buy a large plate, which I don’t always need. The atmosphere feels more like a club, but if this is a restaurant during the day, they should consider changing the interior to be brighter and tone down the loud music. The restaurant has potential to be great, but several changes are needed to reach that level. I’ll keep checking back to see if any...