Papa Johns Pizza — Restaurant in Ocoee

I only give a 1 star rating because it's the lowest I can go. If I could do -5 star reviews, I would. Customer service is absolutely atrocious with this company. We ordered a pizza for delivery and gave a 45 minute delivery time. After almost an hour and a half, I called to check on the order. I was prompted to do so when a friend arrived and told me of what she saw when she arrived to my neighborhood. A Papa John's delivery driver turned into my neighborhood, stopped in front of the call box, and immediately left. She was behind him the entire time and confirmed that no attempt was made to deliver my order. When I called, the manager who stated his name was Kyle, was incredibly dismissive of my issue, stating that the driver called me and that he (Kyle) called me as well. I received no such call from anyone. There was not even an apology given, let alone any attempt to rectify the issue. I'm sure I'm not the only person they have done this to. This location should have all of their employees, from top to bottom, replaced with people who actually have no issue doing the job they are paid to do. Even with the negative press this company has been getting recently, I still chose to patronize this company. I will never make that mistake again. Their HR needs to read this, and the other reviews posted, because mine is not the only one showing the truly abhorrent service of this location and do whatever they...

DO NOT EAT HERE! Horrible pizza and horrible customer service. Will the manager is even worse. My family ordered pizza for Halloween and the pizza was inedible. They were made SLOPPILY UNDER COOKED and NOT EVEN CUT COMPLETELY. Because I did not call back yesterday the MANAGER Will refused to do anything about it. It was Halloween we had plans and would not be able to return to pick up more pizza, we did carry out not delivery. So instead of arguing with a company while trying to enjoy a family event I chose to wait until the next day to voice my complaint. Will could care less for his shop carelessness with our food, time, and money. His demeanor and handling of the situation as a manager should deem him unfit for such a position. We as a Military Veteran family find treating everyone with decency important and given that yesterday was considered a celebrated holiday and calling the following day to report on poor quality and poor service isn't beyond reason for a matter to be rectified. You know pizza is bad when children wouldn't even finish their slice, they'll love pizza, it was that bad. I informed Will the manager, I would be letting corporate know he hung up so fast I was unable to ask for the number. Luck for us Google was invented. RUN from this papa John's dont walk. Calling corporate...

Tyler the delivery driver & the manager Tony need to be fired. Tyler called my phone with a nasty attitude and aggression towards because he couldn’t find my apartment unit ( I’ve ordered from this location 20x times and I never had this issue). When I asked Tyler what was his geographic location he became frustrated and hung up on me. Upon arrival to my unit Tyler still had an attitude towards me I politely asked Tyler is he okay? Tyler responded by saying I will not eat today and proceeded to walk off with my order.I had to follow Tyler all the way to his car where he tried to run over me in front of my children & husband. I immediately called the store manager Tony and the store manager was also disgusting and belligerent and told me I would not get my food or refund. My husband had to drive to the store to get our food & refund. No apologies were given Tyler continued to threaten us and claimed he will call the cops because he felt unsafe because of his own actions and for the simple fact he was having a bad day! Oh & he thought because we are black we were going to match his nasty attitude & behavior absolutely NOT. You lack customer service and after today you WILL NOT...