Smoothie King — Restaurant in Florida

Such an unfortunate experience. A couple of days prior to me coming in today, I had visited this location and got a smoothie that ended up getting thrown away as it was poorly made. Not a problem! I called and explained to the associate the situation. He said not to worry, to come in and that they should be able to replace the drink. I would just need to ask for a manager. So fast forward to today. I walk in and begin to explain to the associate my situation and he says, wait a second and I'll grab my manager. This is when everything went down hill. Jennifer Eckel comes strolling out with a pissed off look on her face and right away I could tell that she already knew what she was going to do and what she was going to say. I explained to her my situation and she cuts me off and says that that isn't their policy and that the associate wouldn't have said that. I said, so you're calling me a liar? She said no and I told her, well then you're implying that I'm lying to you. At that point, the associate I originally spoke to laughed and said something under his breath. Naturally that upset me and I called him out on it. Jennifer then goes to his defense and contained to explain why she cannot help me. I said, so you're okay with losing two customers over a small drink that your associate said I could get as a replacement? She said YEP! And then said I was aggressive from the beginning of the conversation. She continued to use a sharp tone and fake laughs until I said that I wasn't ever coming back to this location. She then started yelling at me because she knew I was right. My argument was that if her associate promised a comped drink, then it should be comped. I had proof of purchase, I had smoothie king points and I've been to that location many times. Well not anymore! Jennifer Eckel needs to get trained on how to run a store and it does not include implying that a customer is lying, laughing at the customer, yelling at the customer and letting a small drink replacement ruin chances of future business. Smoothie King offers great drinks but I can assure you, it's worth going to another location. Jennifer Eckel doesn't understand customer service and her associate that laughed and said something under his breath...you'd be better off working somewhere that requires you to not interact with customers...maybe...

I moved here about a year ago and tried this smoothie king right away. I had the most bland vanilla hulk I ever had in my life, it literally tasted like a frozen almond smoothie. So I chalked this location up as a dud. At the beginning of the summer of this year for some reason I went back, I figured maybe the people that work there have been rotated out and the quality had improved and the smoothies have been great until today. Now I’m convinced that it literally depends on who is working wether or not my smoothie will be good or not. But it’s literally a recipe! Just follow it and you shouldn’t have any problems right?...

I come here frequently. Their smoothies are phenomenal. Yes, of course there has been some customer service issues. But unfortunately it is hard to find people who are 100% perfect. I reached out to their manager for some assistance, due to an issue I had one night. And the manager handled the situation with extreme professionalism. That’s what makes me come back. Their products are beyond the best. And their manager is great. Most of the employees are terrific. But you can’t let one bad apple...