I waited in line for about 10 minutes just to place an order. Initially, there was nobody at the register. There were 3 employees (2 making coffees and 1 getting to go orders ready). After waiting about more than 5 minutes, the person making the to go orders came over to take orders. Then all of sudden, 1 of the people who was making the coffee came to the 2nd register. I thought she was there to help out as there were 6 people waiting in line with nobody at the register for a while. Then, I realized she was there taking the order of someone who was NOT even in line (so she basically allowed her to cut in line). After she allowed the person to cut in line, she went back to making coffee. I must have waited 10 minutes to place my oder (1 coffee and 2 bakery items). My coffee came out quickly. However, I had to wait another 10 minutes for my 2 bakery items (1 was warmed out and came out 3-5 minutes after my coffee.) I was done drinking my coffee and eating the 1 warmed up bakery item, my 2nd bakery item was still not out (the 2nd bakery item was NOT warmed up). I waited another 5 minutes or so, and it...
Read moreLove this location. Unfortunately there is a constant problem with the barista, Mark. Today I watched him slam down multiple food and drink items instead of simply handing them to people. He was in such a frantic rush to get orders taken and take care of the line that when I tried ordering I kept getting interrupted by him walking away from me mid order to take food out of the turbo. I even thanked him for my food when he handed it to me (I beat him to slamming it down on the counter like everyone else) and he just turned his back on me.
Edit: I haven’t seen problematic barista in quite awhile. All barista have been extremely friendly and helpful. This location deserves a 5 start...
Read moreI'm not sure what the problem is but every time I order a iced Carmel Machiato it comes out wrong. I have had them remake it and it is still wrong, I thought okay, maybe it's the drink they can't make. So I ordered an iced Cascara Latte nope, still wrong. They make it with all milk and maybe a spit of coffee. I wish I could upload a picture of this coffee. I go to Starbucks every single day and I very rarely stop at the Winthrop location because they can't seem to get the coffee right and every time I stop I just end up spending 5 on milk and...
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