The Honey Baked Ham Company — Restaurant in Florida

Very rude customer service representative. I told her I want a bone in ham. She just went to the fridge grabbed one rang it up and voila $93 (let’s not even talk about the +$3/lbs in price hike over last year)!!! She didn’t even ask me what size, didn’t show me the ham, didn’t do anything to support the purchasing experience. If there wouldn’t have been a line behind me than I would have asked for a manager after I quietly questioned her if there is a smaller like 6-7 pound ham and if I could see it. She only rudely answered that it is only size they have and that they are all the same. Proceeded to tell me to swipe my card. I felt insulted by her. I don’t mind paying a 500% premium on a high quality item but please at least pretend in customer service that you care about your customer.

Still give 2 stars because it...

Best quality ham and Turkey ANYWHERE, hands down. Sorry to see Winter Haven store close, now we have to drive to Lakeland... Make sure to pre-order for holiday times; be prepared to WAIT IN LINE for pickup... Son bought us a boneless whole ham, an ovengold Turkey breast, & a smoked Turkey breast for Christmas... Tastes as good on days 5, 6, & 7 as it does on day 1! I did not make the bean soup this year, but have in the past and it is also delicious. During less hectic times, their tavern club sandwich is my favorite... On prime pickup dates, they may not be serving lunch also... Also available are 1 pound packs of ham for smaller households... Sides & desserts are a bit pricey for my taste, but the ones I have had...

We loved the honey baked ham company. We happen to be in the neighborhood and decided to stop here for lunch. Hubby had a club sandwich, and I had a salad. (I forget which one.) It was excellent. The service was awesome too. Polite and patient when tried to figure out what we wanted. We haven't eaten lunch here in many years. Not because it wasn't good, more of we don't visit this shopping center much. Also, the time we're both off work, they're closed. If you haven't been here, or it's been a while since you have, it's with the visit. Next time we're in the neighborhood, we will definitely do for lunch. If not lunch, we'll be back to order our Easter ham/ turkey. ( We're not sure...