The Poké Company — Restaurant in Florida

This entire review is based on passed and present encounters at this location Poke Company in Wellington. I must say that I am extremely disappointed with both the professionalism and customer service that I've received the last 3 times I've been to this location. Specifically due to the fact that when coming in to dine in, when we start our order are asked if we are ALL TOGETHER OR SEPARATE???? Meaning - if we are in a party of 5 or more persons, there's ONE PERSON COMPLETING ALL 5 of our ORDER EVEN IF WE"RE PAYING SEPARATELY!!! Which I DO NOT UNDERSTAND as to "WHY" this is their procedure for completing peoples orders. Reason being is because the FIRST PERSON in that GROUPS FOOD IS COMPLETE and NO ONE IN THAT GROUP CAN PAY OR SIT DOWN TO START EATING UNTIL THE VERY LAST PERSON'S FOOD ORDER HAS BEEN COMPLETED BY THAT ONE PERSON WORKING ON ALL 5 PEOPLES ORDERS!!!! Also, when this occurs, PEOPLE THAT HAVE COME IN AFTER US IN LINE, HAVE ALREADY PAID FOR THEIR FOOD AND SAT DOWN TO START EATING BEFORE WE ARE EVEN DONE PAYING AT THE REGISTER!!!! This has happened to our GROUP of 5 or more MULTIPLE TIMES. When asked if we are all together or separate, and I stated SEPARATE..... I was told by the worker - NO, I SAW YOU ALL COME IN TOGETHER. What ever happened to the "customer's always right???" Guess this doesn't apply to Poke Company. Maybe you are unaware of JUST HOW LONG it actually TAKES ONE PERSON to complete more than a group of fewer than 2's order! I have attached photos to prove to you and all other review readers that the people that were in line AFTER US, CHECKED OUT BEFORE US and SAT DOWN and proceeded to EAT BEFORE US! It's like we're being punished for having more than 2 people in a group to eat there. Maybe Carlos and Daniella being the newer owners of this establishment location will realize something needs to change.

We like your food and enjoy keeping you in our lunch rotation , but if this RIDICULOUS RULE isn't changed or altered, then I guess we will no longer dine at your establishment! Any help with this would be greatly appreciated and would make anyone's lunch HOUR an easier one knowing that we don't have to wait on our ENTIRE PARTY'S ORDER AND CASHING OUT to actually sit down and eat!

If you're in a group of more than 2 persons during your lunch hour, I WOULD NOT RECOMMEND...

The staff in this place should get lessons on what customer service means. My kid attends mathnasium next door and likes to get a snack before or after her sessions and we have been in numerous times. Every time we come in there are always about 3 or 4 people behind the counter. I’m assuming they are all employees because they are all behind the counter, but only one of them actually acknowledges the customer. And they only acknowledge you if you are standing in the right spot. Like I said, my kid just wants a snack. She wants a mochi ( which is an ice cream that is already prepackaged and kept in a freezer near the front register) and a soda, which they just give her a cup and she fills herself. A transaction that should take a few minutes at the most in my opinion, especially since they have so many employees. We walked in and someone was ordering from one of the four employees. No one greeted us. We waited patiently by the register area because that’s where they have gotten the mochi for her before. Three employees are doing side work or whatever while the one guy was making a bowl for the person in front of us. Meanwhile another person walked in and went to the end of the case where you go to build your bowl and an employee immediately began to take their order. When I asked if someone was going to wait on us since we were there at least ten minutes before the other customer and no one had even acknowledged us and was told we were standing in the wrong spot. Excuse me? Clearly I am in the wrong restaurant. Rude and unprofessional to say the least. I will...

This is a real treat! My older daughter wanted to try this out for her birthday. The bowl was excellent. I got all the fixings. My 4 year old really enjoyed her hand roll w/cooked chicken & ate it all. The atmosphere is family friendly & enjoyable. There is also an outside covered patio area to eat if you prefer. The parking lot is not too busy and there are lots of parking spaces. The fountain soda station has Italian cream soda options (the pineapple was great! $3). This is definitely not a budget friendly option, but again a great treat & very much worth it. I love sushi, but have never tried a bowl or burrito type before so I was bit unsure about picking out all the right things for my bowl but I gave it a try and it was delicious. It might help to have premade picture option choices for newbies who don't have the confidence to make their own. The worker let me try out a sauce before putting it on and that was helpful. My daughter's burrito was ok, but she wished she had gotten the bowl and wants to try one next time. Will definitely come back again!...