Urban Air Trampoline and Adventure Park — Attraction in Florida

I’m trying to cancel my membership online and I can not find the place on my membership profile to cancel. I’m spending too much $ per month as other trampoline centers offer more for less and the Wellington center is not clean nor easy to watch a small child. I’ve been a member for 2 years now and even held my daughter’s 3rd bday party here but I’ve seen a decline over the years. I’m not happy that many of the activities are either broken (clock jump, almost all bumper cars, and holes in the webbing of climbing and jumping fabrics) or too short staffed to use.

My husband and I no longer use the membership like we once did for our family. Other competitors are doing a better job. Altitude is $10/month and super clean, spacious, and comfortable. Adrenaline is slightly more but has a clean facility and parents can see the entire place in a scan for their child. They are staffed well and take pride in their facility.

The management at Urban Air is also a huge source of my choice to cancel as well. A very young boy was running the climbing wall, I waited in line (I am a member) behind my daughter, when it was my turn, I asked to sit and observe inside the gate with my socks on bc my back hurt and I just wanted to rest and enjoy watching my small child from the floor, not interfering. I was told I could not rest there, but another small child was permitted to sit there and watch his older sister during his turn bc he was not feeling like climbing… so why couldn’t I wait until my turn was up quietly on the side next to the gate as well? My daughter was scared and wanted me close by… she’s young and learning her confidence… the boy could not see this.

The boy escalated the situation to the older grayish male manager… whom can at me with verbally aggression. When I confronted his authority to physically “make me move out of the gated area” where my 4 year old daughter was harnessed and climbing, not only did he make a scene bc he became angry and displayed an attempt of power by threatening to escalate the incident by calling the police. 👮 At that time, other parents are witnessing his verbal attack and I saw eyes darting. I called my husband on FaceTime so he could be a witness, and make note of the managers behavior as I was visibly shaken. He also told me I was demeaning when I spoke of the employee, because I referenced him as a “little boy” with an attitude. But to me, at 50 yrs old, a 16 year old bratty kid not getting his way is still “a little boy. I left shortly after the incident. This was the 3rd altercation w/ this same older manager I’ve experienced and others have sympathized with me regarding his management skills, or like there of. Another time he yelled at my child and other’s for going into the ball pit from the “wrong direction”. Meanwhile adults were entering the ball pit from all directions and it was early in the day, so there were maybe 5 kids in the pit. Lastly the little kids where harmlessly building block houses with some of the foam pit blocks… understandably no one was jumping in when the blocks were being played with so no injuries would occurred, but he fussed aggressively directly at 5 yr olds instead of talking to...

As a physician, my days are often engulfed in the clinical and compassionate care of my patients, addressing their physical ailments while offering emotional support. Yet, outside the hospital walls, I am simply a parent, eager to indulge in the joy and laughter of my children. Today was meant to be one of those simple days, a respite from the demanding rigors of medical life, as I took my kids to Urban Air, a vibrant playground where the thrills of childhood are celebrated with each jump and bounce.

The excitement was palpable as we walked in, my children's eyes lit with the anticipation of an afternoon filled with fun. Urban Air, with its kaleidoscope of activities, promised an escape, a place where the worries of the world could be left at the door.

However, as the day progressed, I couldn't help but notice a troubling undercurrent. As a doctor, I'm trained to observe, to notice patterns that might elude a casual onlooker. It became increasingly clear that these patterns were not of the medical variety, but of a societal ailment that I had hoped would not taint our day – racial profiling.

I observed the manager, whose job, I presumed, was to ensure a safe and welcoming environment for all guests, singling out black children, scrutinizing their actions with undue attention. These kids, not unlike my own, had come for a day of joy, only to be met with suspicion and unequal treatment. My heart sank as I witnessed the subtle yet unmistakable signs of discrimination.

Racial profiling is a painful reality that continues to affect communities, a bias that should have no place in a setting designed for childhood innocence and enjoyment. As a parent and a doctor, I've taken an oath to do no harm and to stand against injustices that threaten the well-being of individuals.

It was crucial to convey not just the immediate impact of their actions but also the long-term psychological harm that such profiling inflicts on young minds.

The conversation with other parents was difficult, an intersection of my professional resolve and personal investment in the future that my children, and all children, will inherit. I spoke of respect, equality, and the importance of nurturing an environment where all kids, regardless of race, can spread their wings without fear of being clipped by prejudice.

As we left Urban Air, I found myself deep in thought, reminded that the responsibility of a doctor extends far beyond the clinic, and that the health of our society is measured not just in physical terms, but in the fairness and love we extend to each other. Amidst the laughter and playful shrieks that filled the air, I held my children's hands a bit tighter, hopeful for a day when the color of their skin will be embraced as part of the beautiful tapestry of humanity, never a...

I have never left a negative review. I normally just live with it and move on but after spending over $150 I couldn't not give my thoughts. 1st I booked online and the parent half price tickets are very confusing. We paid for 2 half price tickets and after research I felt we would be allowed to do most everything but apparently that was not the case even though we were charged half of the premium price tickets and not half of the kid tickets. No biggie though because as you will see qe didnt want to spend much time hwre anyway. 1st frustration was I didn't get am email confirmation or copy of our tickets. When we walk in I check in at the kiosk and print the ticket. Take that to the counter and the teenager girl tries to sell me tickets. I tell her we have already paid so she asks if I have proof. I have no email so while I'm logging in on the website she finally asks my wife my phone number and what do you know she can pull it up. What a concept right? Anyway we finally go in. They open at 10 and we had arrived about 10:30. Most of the premium rides were not open yet. We were told the people running those would be there at 11. At 11:30 they finally open the sky coaster. Virtual reality was still not open so we ask and are told that it's broke. I ask another teenage girl who walks about as slowly as I have ever seen anyone walk and asks the same guy we had just asked who miraculously goes and opens it. (Broke huh)? Luckily it wasn't busy so my kids were able to get their share but honestly they were over this place really before the sky coaster and VR ever opened. Shortly after 2 bus loads of kids showed up so we were done. We totally didn't get our money's worth. BUT the main reason for the low rating is this place is DISGUSTING. Everything was sticky. The floor, the railings, everything. Pretty sure this place has never been mopped or sanitized. No soap in the bathrooms or hand sanitizer station. The balls in the ball pit were sticky and stunk and the foam in the pit smelled so bad. The teenagers running this place have no work ethic as witnessed in every interaction we had with them and there were no adult workers in sight so no wonder it's so nasty. Luckily the Urban Air's we have been to back home in Oklahoma are not this bad. I would not step foot in this one again and have learned to look at reviews before spending our hard earned money...