Whataburger — Restaurant in Florida

With only 2 vehicles in front of me i Order 2 Justaburgers only ketchup and mayo, 15 minutes later i pulled out of line and left. Whataburger has a door between the two drive through windows called a "Bail out door" that is there in order to pass out orders that are ready before the one in front of them is. This allows the second car to pull out of line, assuming the second drive through lane and the structure, landscaping etc allows for this. If it doesn't the occasionally the third car will back up if they can and let the second car pull out of line or they will simply pull off when the first car does. The third car is passed out through the first drive through window if it's ready before the first two. This aids in maintaining a low, as well as desirable, service time. It was 20+years ago i managed a Whataburger but back then i believe the service time target was 2:30. That's two and a half minutes from the time the speaker goes ding and informs the drive through attendant that there is a customer at the speaker. From that ding until the customer receives their order is to be no less than two and a half minutes. And there are secure shoppers who grade everything from friendless to service to cleanliness to employees being in full and complete uniform including name tag, personal hygiene etc. If you score a ceratain percentage and up you get a cash bonus based on the score you got. I have seen a single employee receive $50 for passing a single serve m secret shopper with 105%. It also effects one of the two monthly bonuses a manager receives. But failing a shopper is enough to get an employee and even a manager written up. Depending on what it's failed for. Service time during a low volume period is enough to get a manager written up. A 15 minute+ service time, having customers drive off due to poor service times, poor service times while not pulling orders into a parking stall that are delayed for one reason or another or not using the bail out door and not passing orders out the back window in order to bring down service times and maintain the targeted service time is definitely enough to get a manager a reprimand in their file. Failing to discipline subordinate managers is enough to get a store manager written up. This manager and crew had no interest in achieving their targeted service time. That fact was perfectly clear. It seems since covid the customer is simply expected to accept whatever it is the business chooses to do. They are expected to accept service from people who couldn't care less if you fries are 30 minutes past their hold time while the meat has passed it's hold time and the bun is the only thing fresh. They just flat do not care. They way they act its as if the customer is expected to either accept it or go away. Gone are the days that the business understands that they need customers in order to make a profit and the employees need customers in order to actually get paid. I don't understand how that think they are going to pay their bills with no customers. No customers means the business closes it's doors. But instead of being concerned about where their paycheck will come from it's as if they are just thrilled at the thought of not having to get up and go to work. Well if that's it then quit now and get someone with a drive to do the job they are trained to do that their position. Someone needs to break out down they to these people about what happens when they have ran off all the customers. Explain it to the...

I waited for over 20 minutes.There was so much chaos and incomplete orders. I saw an entire order thrown in the trash.Then a guy (Jxxx) got that bag that he threw in the trash out and checks the name on the receipt. He called my name. He came over to me and said he messed up my order and would get it replaced.I told him ok but I wanted my fries hot. I watched the female (Paige) that was working the fryer take fries that had been sitting under the warmer and dump them back in the fry bin and mix them with the hot fries. I was given those fries with my remade order. My husband took them back and asked for hot fries. He returned to the table and I watched Paige put those fries back in the grease and refry them. I could not believe my eyes! Jxxx brought those fries back to us and I tasted them. They were hard and greasy. I told Jxxx and he said "Whatever." I took them back to Paige and asked if I could have some fresh fries. She gave me a piercing look. I will NOT be visiting this location again in the evening. Morning and lunch shift employees are friendly...

Well I had to go to the ladies room badly. But of course I had to leave to do so because you inside dinning was closed. But wanting a whataburger sandwich I returned to wait in a line was was all the way out to the street. Even so it moved quite quickly. I ordered for the first time 2 of your double meat with bacon and slaw sandwich which he absolutely loved. I ordered for myself the fried chicken sand with the slaw topping which I found to be very tasty. BUT. THE CHICKEN WAS WAY OVER COOKED AND HARD. NOT PLEASANT. THE YOUNG LADY AT THE FIRST WINDOW WAS VERY NICE. THE YOUNGER GIRL AT THE SECOND WINDOW.... WEARING A MASK, TURNED HER FACE COMPLETELY AWAY FROM ME AND ALMOST NOT AUDIBLE ASK IF MY ORDER WAS BLAH BLAH. I SAID I DONT HAVE ANY IDEA WHAT YOU SAID SO IM NOT SURE. SHE GAVE ME A DUMB LOOK AND DIDNT REPEAT HERSELF. HANDED A BAD OUT THE WINDOW AND WE WERE OFF. SHE NEEDS TO WORK ON HER PEOPLE SKILLS A BIT. AND Good SENCE... LIKE FACING CUSTOMER WHEN ASKING A QUESTION N SPEAKING UP. WE WILL RETURN. BUT NOT TO THAT ONE BEC6I LIVE IN...