Chick-fil-A — Restaurant in Flower Mound

During my recent visit to Chick-fil-A, I had a somewhat mixed experience. Here are the key factors:

Order accuracy and speed: Unfortunately, I noticed that the employees were rushing too fast, which resulted in an inaccuracy with my order. It felt like they were prioritizing speed over accuracy, which can be frustrating as a customer.

Food quality: On a positive note, the food was fresh and served warm. The quality was definitely commendable, and it tasted great.

Resolution of issues: When my order got messed up, the staff did the right thing. They promptly refunded me, and their apologies were sincere and heartfelt. I appreciated their willingness to rectify the mistake.

Employee training: It seemed that most of the employees were new and could benefit from better training. This lack of experience was noticeable during my visit. With improved training, they could provide better service and avoid mistakes.

Kathy’s exceptional service: I must highlight that Kathy, one of the employees, stood out for her friendliness and helpfulness. She made the experience more pleasant.

Overall, Chick-fil-A had its ups and downs. While the food quality was great, the rushing nature of the employees and the need for better training were noticeable. However, the way they handled my issue and the kindness shown by Kathy were redeeming factors. I hope they can improve their operations to provide a consistently positive experience...

This location can be spotty sometimes. Chick-fill-a generally have top notch service and great food quality, but this specific location (if they haven't improved already) needs to work on accurately serving what their customer requests.

I ordered their Cobb salad but asked first at their order speaker if they could serve their salad without bacon. The very nice young lady said yes, and that's what I ordered. While eating the salad at home, I discovered pieces of bacon meat (that I first mistaken for other ingredients in the salad like broken egg or cheese) midway through eating and especially towards the bottom of the bowl. I can't eat pork! It's not only by choice, it doesn't agree with my body at all!

Unfortunately I'm just now able to share my thoughts... I couldn't reach anyone calling after discovering the bacon in the salad, and with me being in a rush throughout the rest of the day, I kinda let it go at the time. But my reason of writing a review is because over time, I've experienced from this location getting breakfast sandwiches (egg white grill) sub par, or having to enter the drive through after receiving my food from a pickup spot in the parking lot (after ordering online) to get sauces/salsa when I had requested it already in my online order. It's like the frustrstion with this specific location just built up pushing me to write...

This place deserves 10 stars! the food is delicious and the service the best... The ethics of the management team is worth to mention. My teen daughter worked with them until a few days ago, and this was her first job. My eternal gratitude for having made her experience the best. The training was great, the ethics were fantastic, the attention to details made of this experience an enabling experience. As a HS student, this was flexible enough so that in critical moments she could focus on her classes. Yet, when needed, she received the feedback for becoming better and learning the full responsibility of what is to be accountable in a job. The manners of the workers in this place is unprecedented... We have ordered food in this place many times prior to this personal experience. The grilled chicken is cooked to perfection! the food is fresh and the quality of the orders is always pristine. This is a place that deserves the attention of all... it is helping the local community, providing jobs to teens while forming them in other values important at work, the food is excellent and the management is the best! Kudos to this store for being a great example of what and how we should all operate! Like my daughter would say at the end of an order: My pleasure! writing this review! Best of luck to this store now and...