Dutch Bros Coffee — Restaurant in Folsom

Want to preface this review by saying I was a shift lead at Dutch Bros for 3 years so I am well aware of how rude some customers can be and would never act like that. Went to this dutch bros on Sunday June 9th at around 2:40PM and had by far the worst and most uncomfortable experience I have ever had. I ordered a dub shot over ice with cookie flavor and 4 cream, the guy outside that took my order was really pleasant. Got to the window and the guy handed me a hot drink, so I let him know we ordered it over ice please (I know this is a common mistake and the barista seemed new so no worries there). Then a person walks up behind him and starts asking about what we ordered, and the original barista is a little confused so the other person comes to the window and says “Is this them?”. The person says so you wanted it over ice? And I say yes. And The person goes “Did you like want the whip cream on the bottom or something?” I said oh I didn’t order any whip cream. The person goes “Yes you ordered a dub shot upside down with whip cream”. I was so confused as this isn’t what I ordered and I said no we ordered a cookie dub shot over ice with 4 cream. The person very rudely goes “We cant do 4 cream here” (This wasn’t a rule when I worked there and the person outside didn’t tell me so I was just confused but was like okay” So I’m like alright and she changes her whole posture and is very combative and almost laughs and is like OKAY!! almost yelling and looks scary. The person then turns around and I can see them point at me and making fun of me saying I am being rude. It was extremely uncomfortable just sitting there. So then the poor guy hands me an iced drink with white coffee and at this point I just asked if we could possibly get a refund because this still isn’t what I ordered (and I was uncomfortable since the other person was talking about me and being very combative for no reason) and the guy just asked if I wanted white coffee to which I said no and he then says he’ll just remake it again for me. This time it was right and we left. This other person made me so uncomfortable and was incredibly rude when I did nothing wrong. My drink was made wrong multiple times, I was understanding and simply trying to get what I ordered. Definitely not what Dutch Bros stands for or what I would ever expect, this person needs to be coached or maybe should not be in the service industry. Person was wearing loose black shorts and was holding a pink...

I drive to this one every morning before work I think they all know my drink now lmfao but they are normally extremely fast and the other day I pulled in ordered my coffee and when I got to the window I reached into my purse and freaked out because I guess I had left my wallet at home and they were so freaking amazing I told them I had to cancel my order and I didn't have time to go back home to grab it before work the lady at the window (sorry horrible with names I will forever remember your face but almost never names) well anyways they lady at the window knows me she was like nice here it's on me today I told her absolutely not I can always wait until tomorrow she told me well it's already made and handed it to me. She even said well we will also see you tomorrow. Super awesome and sweet people at this location and my drink is always on point. Everyone please make sure your tips some people need them to get by or get gas on the way to work to hold them off until they get paid, I tip no less then 4 bucks but most the time my drink is $6.25 and I tip...

If you customize your drink prepare to be disappointed. I had the same problem before but thought it was a fluke, so I went back glutton for punishment. I ordered a large drink with very few ice cubes, mainly because I have an hour and a half commute and don't want my drink to get diluted. I now understand why they're called The Dutch Mafia, because the entire staff glares at you and states, the cup will end up being half full due to your ice request, almost daring you to say anything other than, "ok." I'm glad to know I'm the only one suffering from this treatment, seeing as how the car in front of me drank a quarter of their coffee, and handed it back to the window to get refilled before they left. Adding insult to injury, after I took the first sip of my half-filled coffee I regretted getting it because it wasn't even made correctly. It brings me joy knowing what my coffee loyalty gets me.

P.S. I guess the extra cup for my not full coffee costs less...