Benvenuto’s Italian Bar & Grill — Restaurant in Fond du Lac

I have been to Benvenuto’s more times than I can count. Every time I have been to a Benvenuto’s the food and service has been outstanding. Unfortunately, this experience was far from that. Located inside an older hotel the decor and atmosphere were drab. One reason we often frequent Benvenuto’s is because of the gluten-free options they offer. This Benvenuto’s did not have a separate gluten-free menu like most locations and they did not offer gluten-free pasta. This left limited options including basically being told the only options are salads or cauliflower crust pizza. My partner is gluten-free but I am not. Usually, however, I would order something gluten-free too so we could try other menu items. Due to limited options I ordered something that wasn’t gluten-free. What was the most disappointing to me (and also surprising that I didn’t leave a 1-star rating because of this) was that EVERY item of my meal was the worst I have eaten at a Benvenuto’s. The bread was cold and flavorless. The Caesar salad was drenched in so much dressing it was like drinking Caesar dressing. The garlic in the broccoli was burnt, bitter and inedible. The scampi in the shrimp trio special lacked salt, acid, and fat and the coconut shrimp in the shrimp trio special was cold, blue = raw, and therefore, inedible. It was sent back to the kitchen and I am generally someone that does not make a fuss or send food back to the kitchen. My partner ordered a side salad and specifically asked for no croutons (this being after we had asked our server about a gluten free menu/items and she had asked the kitchen staff about options) yet, her side salad came with croutons and had to be sent back to the kitchen. Finally, the cauliflower crust pizza lacked so much flavor I would have rather eaten a cheap frozen pizza instead. I am so disappointed in my experience at this Benvenuto’s. I am only posting a review in the hopes corporate is made aware of the subpar restaurant representing their organization and can make improvements so I can return in the future and have a far better experience than what I had this time. I believe in the quality of Benvenuto’s as a restaurant and therefore, my loyalty as a patron at my hometown location is unwavering despite this...

We were the only people in at a little before 2pm today. Food was ok. Pizzas weren't cut through. Sauce was minimal on pastas. They were completely out of broccoli. We never even got the to go soup they were supposed to bring out at the end of the meal!!!

Even the food was not all made at the same time! Not only did it take forever for them to make the food, but it was ridiculous how long it took to get between the orders coming out.

We had 3 meals come out, then 4 more about 20 minutes later and finally after EVERYONE was done eating the last meal came out. Even people that got there AFTER we ordered got their food before we did.

What was even more frustrating was they didn't even start the chicken wrap until everyone was almost done eating which should have been the simplest meal to prepare and first one out. Was not even fully taken off the meal and the chicken in it came out COLD! There should have been much better service and the cooks did a terrible job! I had to get up get drink refills because we were waiting for a good 20 minutes to get them (which waiting for a long time for drinks happened more than once) and still didn't come out with more than two of the drink refills needed 5 minutes after i returned with refills for the entire table from the bar. Absolutely ridiculous.

If I had been the server I would have been looking into some way to resolve the horrible service, some major discounts free drinks, something to make up for it. That didn't happen. When it was brought to the managers attention about the last meal, she was the one who told us it was JUST being made! That's after other tables were already served and we were done. She said she might be able to do maybe half price on it. Seriously, only MAYBE??? & after ALL that mess?

I don't think we will be going back there again & it used to be my favorite place to eat. My understanding after talking to a friend in the area, is this is not unusual service either. Highly recommend going elsewhere. Amazed at how poorly it...

I've been to this restaraunt in the past, quite a few times and it's always been an excellent choice and dining experience.

This night, I met up with a friend and her tender aged son. When we were seated, our waiter was so great, he brought the boy a menu and crayons he could color.

My friend and I ordered a glass of some, our waitor helped us pick and it was just what we were hoping for, it was a good red wine choice. We were brought some fresh warm bread, oil and spices, this was delicious. We ordered our dinner and ate some bread, drank our wine and chatted while we waited for our meals, which took no time at all. Once we finished our meals, we were asked about dessert, which we refused and then we were brought to go boxes and our meal ticket.

The size of our meals were plenty big. The food smelled wonderful and was delicious. The pricing was fitting for the amount of food we were served. I was surprised the prices hadn't sky rocketed due to the inflation we have been suffering through.

Our waitor was friendly, patient, efficient and had a great sense of humor, he was social and made our dining experience as great as it was. He really made us feel welcome. He was really on top of things. I was very thankful for this and I can only hope to have him serve me in the future.

If you haven't ever been to Benvenuto's in Fond Du Lac, WI, you should. It's located near multiple hotels, so if you're in the area, check them out, it will be so worth your while. Ask if Marcus is working, he will make sure you have an awesome dining...