Juice It Up! — Restaurant in Fontana

I left this location at 6:30PM today. I was helped by Jennifer R + her colleague, whose name I failed to obtain (young Asian male). I ordered a regular sized açai berry bowl. When I got my order, there was no banana. There was an excessive amount of blueberries. I was fine with paying 50 cents for them to add the topping I requested in the first place. My only request was that he re-make the bowl. This could easily sound unnecessary to the next person. Luckily I’m not looking for agreement on my preference as a paying customer. The male employee said, “I’m just gunna put it on top.” I asked if he could just re-make it? He said, “I don’t understand, it’s the same thing.” I currently work in both the food industry and medical field. I have a great level of respect for these occupations. But it also grants me sense to know, that these are not the types of responses nor interactions that maintain the quality and consistency of a business. I requested a refund + a refund receipt. Jennifer R quickly passed me a receipt. I explained that this receipt does not confirm a refund. It’s a regular receipt that simply says I purchased a bowl at 6:24PM. Jennifer R said that if I don’t get my refund In X amount of days, that “I could just come back and explain my story.” I got Jennifer R to at least sign the receipt she gave me. I hope this stands up if I have to come back. Just to top it off…. I was the only customer in the store that entire time. Meaning that, my request wasn’t affecting absolutely anyone’s time except the employees that applied & secured this position at Juice It Up. They chose to be combative instead. This...

Just left juice it up and the lady there was extremely rude . I was surprised and asked who the manager was and she told me it was herself . When I asked her for her name she said “I am not telling you my name , I don’t have to tell you my name” with a childish attitude.

I told her I was present when that location first opened and have been a customer for years and I doubt that the owner or wife would appreciate how she is treating the customers . She then responded “well sorry we changed owners in august for your information” . I take it from her comment that the new owners accept this behavior. This happened today 1/30/23 at 11:15 am . She was working with server Jennifer R , but like I said wouldn’t provide me with any contact info to report her behavior. She didn’t try to help me at all, I was in there and had ordered for my 3 kids and myself. My kids drinks were perfect but I just wanted my vitamins blended in , that’s all. My kids were even surprised with her attitude. What a manger …. Ew

This started just because I asked KINDLY “may you please blend my bowl for me so I can get the whole boosts that I paid 2 extra for” and she looked annoyed and said no you have enough in there . She said a boost is like 1/8th of a teaspoon, I just said well I know I’m missing a lot because it’s at the bottom of the container still and all around the blender container . She could’ve easily done this for me instead of going back and forth. There wasn’t even other people in the store...

I am writing this review to bring to your attention to a serious issue I encountered after using the tap machine at this location on 3/26/2025. I was recently contacted by my bank regarding fraudulent charges on my card totaling $2,956.82.

After making a purchase at this establishment, I noticed that my bank card, which had unauthorized test charge of $5.00 on April 1, 2025, was subsequently charged three additional amounts that I did not authorize. I am certain these charges originated from this location, as my card had not been used for any other transactions prior to this incident.

This situation is particularly concerning to me because it is not the first time such an occurrence has happened at this location. My daughter experienced a similar issue when she used your services to purchase drinks a year ago and it raises significant concerns regarding the security of payment processing at this establishment. All customers please beware of using their payment machines. Although the service and drinks are good I will not use this establishment ever again.

I reported this incident to Juice it up Corporation. They responded that the incident would be reported to the owner of the franchise. I have not been contacted by the...