McDonald's — Restaurant in Fontana

Hairy Big Mac Same review I left in yelp

So, today, I stopped by McDonald's to grab a Big Mac, fappe and smoothie. The McDonald's off Cherry in Fontana.

Walked in, ordered, stood there quietly waiting for my food. So far so good, right? Took them little longer to make the smoothie but hey, I did see the girl worked very hard to get a silver bag, which I assumed it was the mixer for the smoothie, into the machine.

Got my food and drinks, went home, sat down, turned on Netflix, took one bite, show started, took second bite...

Something stuck between the second bite and the Big Mac in hand. I reached down in between where my mouth told my hand this unidentified linkage was at.

A hair!!! Okay, let's not panic just yet. Spit it the second bite in my mouth and now I got to looked at the hair.

It was not a short hair, I didn't measure it but I'm pretty sure it was more than 6 inches long since my hand held the burger away from my face so I could looked at what I was trying to identify! Think elbows in dining table and you sitting up right but the hair was long enough to connect the two halves!

And at this point, that hair broke in half, whoever that hair belongs to might wanna think about changing conditioner.

Drove back to McDonald's. Stood right there where you pick up food. This manager looking girl walked by behind the counter, barely had any emotion in her voice said "be right there with you." So I stood and wait.

She came over to me after she took care whatever problem they had at the register, and in that same emotionless tone "what can I do for you?"

"I need to talk to a manager."

"What can I help you with?" She replied with the same emotionless voice.

I opened the Big Mac and asked "tell me what's that in my burger"

She picked up a straw and started pushing this poor straw around into the burger.

"It looks like hair" she said.

"Okay, I'm glad you came to the same conclusion like I did."

"It looks like a lot of hair in your Big Mac," she added, with a lot of emotion in her voice now, almost like she was thinking "oh hell no" but hey, I can't say what might be going thru her mind.

"It's a lot of hair," I said. "But it's one very long hair."

She said she doesn't know how it got there... Of course she wouldn't, I would drop dead if she would have said "Yay, we have a winner!"

She said"we could make you something else or refund you."

At this point, I really don't want to know what else I might discover in this McDonald's, nor do I want to know what other special ways they might have to try to tell you "it's fresh!" Yeah, so fresh it got hair in it." What's next? Chicken walking around telling me which parts of them are the nuggets?

She said she would check with the kitchen to see if anyone know how the hair got into the burger...right, one of them odd to jump up and scream "me me me!"

So I got my money back on the Big Mac, no, not complaining that I only gotten my money back on the Big Mac. I'm sure someone gonna reply saying "shut up, you got your money back." But hey, if you wanna hate and go eat hairy Big Mac, more...

I recently had a disappointing experience at a McDonald's location where the manager, LENA (Hispanic female, dark hair, pale skin, late 20s/early 30s) displayed extremely rude behavior. While placing my order through the drive-thru, there was a minor issue with the mobile app code, which required Lena's assistance. However, instead of handling the situation professionally, Lena's attitude towards me was quite unpleasant.

She insisted that I wait on the side for my order, even though I had already been waiting for a considerable amount of time. Feeling frustrated, I declined her request. To my surprise, when Lena handed me my order, she threw it in my direction, which was completely uncalled for.

Additionally, I requested some BBQ sauce, for which she indicated a charge of $0.27. Although I was willing to pay, I only had my card with me. To my disappointment, Lena stated she couldn't accept card payments. Despite this setback, I insisted on receiving the BBQ sauce and expressed my determination to wait until I received it. In response, Lena simply shut the window, leaving me feeling unheard and unsatisfied.

Fortunately, a kind and helpful employee working at the window noticed the situation and promptly provided me with the BBQ sauce. I finally left the restaurant, feeling disappointed and frustrated by the overall experience. It is evident that Lena's attitude and lack of customer service skills make her ill-suited for a managerial position.

I sincerely hope that McDonald's takes appropriate action to address this situation, as it is important for customers...

Went through the drive thru today. Sorry to the people behind me. Person who took my order messed up on it. 2 combos and a $5 menu meal. Not that hard of an order. Cashier didn’t give me the recipe at first window ( could have corrected it then) went to get my food and I’m missing items. A little cheeseburger and a large fry. Told the person handing out food. I’m missing 2 items. He goes in to tell me they don’t know items ordered everything is ordered separately. I was charged separately for item that I did get. He was wasting so much time looking at the receipt. I told him what I ordered and what I’m missing. He’s still looking at the receipt. HELLO fix my order my other food is getting cold.. this guy took forever. I had to tell him again. I’m missing items! I want them it’s what I ordered. It’s not my fault the person who took the order did it wrong. Finally he goes to get the manager and tells me he has to charge for missing items. Fine! just do something because I want what I originally ordered and my food is getting cold. Geezes. It’s like he didn’t want to fix my order. Because he had to get the manager involved. I always try to order simple orders because I know they will get them wrong. Heaven forbid I order a large amount of food for my whole family. A order for 6 is a guarantee on getting orders wrong at this Mc Donald’s. I will stick to the McDonald’s on Valley Way in...