Subway — Restaurant in Forest Grove

I treated my staff to lunch from Subway about 2 weeks ago. I ordered 7 footlong sandwiches for each of my office staff. Each sandwich was different, as they all had special requests. I managed to order ahead of time by the convenience of ordering online. I picked up my order and was happy that I didn't have to wait in that dreadful line of hungry customers. I thought all was good, until I got to the office and had to distribute the sandwiches. NONE WERE MARKED! MY employees nor myself were NOT going to open every sandwich up and try to decide which sandwich was what as they were all similar. Who wants to touch someone else's food? Open up a sandwich, then pick thru the layers of veggies, melted cheese, meats, etc. just to decide who's who's? They went into the trash! Wasted money, wasted time, wasted efforts, wasted appetite. I don't even know what you can do or say to help me let go of all this anger and frustration I have for having to go thru this nonsense for promotional advertising support and FOR WHAT? So, all this hassle I went thru,,, setting up an account online, getting the app, entering my info, confirming the email, confirming payment, etc. etc. OMG! All to have lunch ruined because YOUR STAFF DIDN'T EVEN THINK TO LABEL A SANDWICH? I ordered sandwiches with very specific detail because 2 of my employees suffer from major allergies. They had to have specific veggies and certain proteins left out. What a nightmare! No one ended up with what they ordered, and for my staff, whom work so hard, everyday to deal with clients as well. It is a rough world. And it's sad that something so simple as labeling a sandwich among multiple orders makes the biggest impact ever. This is only my 2nd time ever ordering food from this establishment. The last order was for catering. ordered a couple of platters. That visit was fine.It is a shame that a simple act of consideration and respect to your customers should be your priority. Making your customers feel welocome, cared about and important. YOU ALL FAILED! Please fix it! Coach your staff, pay attention to the ads for your business out there! Represent! Fix it! My time is valuable to me, and your prices are NOT cheap! I still spent over $40 so why help...

I havent been this upset with customer service in a long time. I went thru the drive thru and ordered a sandwich and cookie, as i was telling him what to put on my sandwich he said "hold on a sec just making your sandwich" i said perfect. I went to forest grove location. I also ordered a cookie. I get home...no cookie, wrong sandwich. I drive all the way back to forest grove which wasted my time and my gas and told them the right sandwich to make. The girl behind the counter says " looks like we undercharged you so you need to pay the difference" i stated to her that THEY WERE THE ONES WHO MESSED UP, that I HAD TO WASTE MY GAS AND TIME coming back, and that they were going to need to eat the difference on price because afterall they made the sandwich incorrectly and also charged me incorrectly. Her response, which just surprised the heck out of me, was " if your not paying ill gladly eat your sandwich then"....umm rude, wheres the customer service? What about saying oh i am so sorry we did make the mistake however i will still need to charge the .95 for the avacado, is that okay? Any answer would have been better then her reply, plus the attitude in her voice behind saying that...made me lose my appetite. I ended up paying the .95 even though they forgot my cookie the second time, i had to ask for it twice. I feel most businesses would have let that .95 slide since it was their mistake, maybe even offer a free cookie or something, anything! The attitude she gave me was uncalled for a disrespectful. I am so upset about my visit to this location, i didnt even complain or be mean that they got the order wrong so why the rude response? Really hurt my feelings and i feel like i shouldnt have had to pay ! Subway you disappointed a customer. I wish i would have gotten the girls name but it was forest grove location friday around 6:20. She seemed to be the one in charge...

Called these guys at 5:24pm and asked them if they were open until 9:00pm. They said that they sure were. I went there at 8:30pm and prior to placing my order, I noticed that they had a sign up saying “Due to national coin shortage, exact change only for cash.” The sign looks super old and ratty so I thought that it was probably old, but I wanted to make sure so I asked about it. They said that was still in effect. I asked if they were sure and said that I wanted to order three sandwiches, and they said, yes, they were sure that exact change was required.

I feel pretty certain that the franchise owner would have wanted that sale. Now, I’m pretty sure that one of three things is what actually was going on: The employees working were being lazy and didn’t want to do any work since they were closing at 9:00pm. The employees working were being lazy and didn’t want to do any work because they had already cleaned, and they were closing at 9:00pm. They wanted to steal the cash. See, if I don’t ask for a receipt they could just pocket the cash and their till would still balance. Of course this only works if the customer doesn’t ask for a receipt.

And, if I’m being open minded, yeah it is possible that they are still having their own local mini coin shortage from last year, but at this point that would be quite amazing as all of the other local businesses stopped requesting exact change last year. Finally, if they truly are still experiencing a coin shortage, it would be the simplest thing in the world to be sure to let customers who call know that if paying cash, exact change...