We order from here often on Dash because the food is great! It was great today too! The fish tacos were severely disappointing and our waitress was horrible. She should never work customer service again! We won't be coming back or ordering online anymore either. This experience really ruined it for me.
My mom is gluten intolerant and can't have the breading. Fish tacos and corn tortillas are usually safe for her but in this instance they served their fish tacos breaded and fried. Who knew?! I've never known a Mexican restaurant or taco truck that served anything but fresh fish. My mom was offered a replacement and asked for chicken. The waitress obliged. 30 seconds later, it was replaced with chicken... but they didn't include the rest of the meal! Slapped two tortillas down open faced, dumped some chicken on top and handed her a blank plate. Sour cream gone, salsa gone, lettuce gone...everything that is supposed to come with the meal she left off. The retaliation was petty, disrespectful, and horrible customer service. She didn't order an entirely new meal. She only asked the fish be taken out and chicken be put in. If the whole meal needed to be replaced then thats what you do. You don't punish your customers for not knowing you don't serve fresh fish. After this it continued to go downhill.
We had to ask for everything. Utensils, napkins, my kids drink, a to go box....
I asked for utensils because she forgot them when she brought the first two meals. The next time she came out with the other two meals and brought utensils for everyone but me. I had to ask multiple times as I sat there watching everyone eat. After all the food was served I spoke up and asked again. She finally brought them out clearly annoyed. I had to ask for my kids horchata because she forgot to make it when we first ordered. When we asked for a to go box for the leftovers we were given a cafeteria tray and aluminum foil. That would have been fine for some tacos, but we had ordered 5 meals. Even the customer in the corner said "Por qué hizo eso?" Ojalá lo supiera!
I finally got sick of the treatment, walked back and directly asked for a box. "Oh? you want this box?" "Yes please." Just because she's rude doesn't mean I needed to be.
This was not a language barrier issue. I'm a fluent speaker and reader. She knew what we were asking for and I understood everything she and her coworkers were saying. It was made very clear by her actions she did NOT like serving white people. This was made obvious by her treatment towards us in comparison to the the other customers. ALL customers should be treated with equal respect... in this case though I would have accepted equal disdain.
My family left unhappy. It was a good meal, with fresh ingredients (besides the fish) ruined by a snotty waitress with prejudice towards my family. While my parents, kids, and husband couldn't get out of there fast enough I stayed behind and cleaned up our table.
Stacked the plates, gathered the drink cups, wiped off the table, put away the salsas, collected the utensils and napkins, and tucked in the chairs. Looked under the take made sure it was not a mess. We are not messy people it's just good manners. I did more customer service in those 3 minutes of cleaning up then she did for us in the entirety of our time there.
As a customer and Hispanic...please do better. It doesn't matter if you like us or not. Have some pride in your work or find new work. It's embarrassing.
On the positive side. The food is good. The ingredients tasted fresh. The produce used was fresh. Meat was cooked well done. Carnitas is okay. Chicken was okay. Beef was good. All the sides in the salsa cart were fresh, clean, and the cart was working keeping everything properly cold. The tables and chairs were clean and not sticky. Tables were wobbly...but aren't they all? The utensils, plates, and cups were clean. Napkins did not have residule food on them. The drink case was clean and organized. Parking was easy. Finding the location was easy....
Read moreWe ate here with our son, daughter in law and 2 grandchildren.I am gluten intolerant. Do NOT eat here if you are a Gluten free person! There is hardly anything that you can eat if you are gf!! The waitress was snotty towards us. She wasn't happy about us not being Spanish, I guess. Her service toward us was poor, no silverware until way past our getting our food. She did not tell me the fish tacos were battered! I had to exchange that dish to chicken tacos. She brought back my plate with just chicken tacos. No condiments of any sort! Very embarrassing for a restaurant! Just plopped 2 chicken tacos open on a plate. No lettuce, avocado, tomatoes, sour cream..nothing! My daughter in law had to keep getting up and asking for things. Terrible establishment! Avoid this place all costs!! No star was given for service...
Read moreGreat taco shop close to Walmart and on the main road. Good service great food.
Recommend the corona burrito, their signature dish, with enchilada sauce and cheese on top, cream, cheese and avocado inside. It's big, cut it in half and eat the rest for breakfast.
Milanesa is also an excellent choice if you're looking for a dinner plate vs a burrito you hold in your hand.
Great food, well prepared. The aquas are fresh made (not from a powder). Horchata and tamarind were both very tasty.
They've been at this location for a year, were at a previous location down the road for ten years. One of the best places in Cornelius and...
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