Panda Express — Restaurant in Fort Gratiot Charter Township

Terrible expirence . Cold food. Careless and rude staff and very rude manager. Will never go back and will stick with China lite , our excellent Chinese food restaurant of 30 years . I am not going to waste my money at this Panda Express.

Following up : Instead of getting a call from area manager as promised , I get this stupid offer . I do not need your meal certificate . I do not want a free lunch . I want customer service and decent food in your facility in Fort Gratiot Michigan . I will go back and spend my own money to buy my meal . If it is still a bad meal served by rude staff , then I will do another review to let customer know what to expect:

Kim sent you a message on Yelp: Kim V. Kim V. Customer Service Subject: Your Review “Hello again, I'd like to make up for your last visit. May I have your mailing address to send you a meal certificate?

Kim V. Supervisor Guest Care and Insights Case...

2 visits so far and it's not getting better. My first visit, I waited a long time to get the food (15 minutes) half must have been sitting and waiting because it was stone cold. I was given a couple free entree coupon (which now I realize is nothing more than a way to get you to come back and buy their over priced food). The first time the food wasn't bad, small portions, but was tasty. This time yuck! I was there early, before lunch, expecting to get freshly prepared food, NOPE. The grilled teriyaki chicken was flat out gross and has zero sauce. Mixed veggies were awful, had sweet medicine flavor. The bejing beef and brocoli beef weren't that bad, nothing special though really, meat is kind of tough. The shanghai angus streak tasted good, but was over cooked. All in all this place is a giant disappointment and the prices are crazy high for...

Went through the drive through. Ordered a plate with orange chicken and sesame chicken and fried rice. Decided to switch the orange to more sesame. Employee somehow misunderstood and added a bowl with sesame chicken. I asked my partner “why is she saying bowl we didn’t order that?” We told her no we wanted to change the original order that we wanted the plate no bowl and she said “so why did you say bowl?” When we told her we never said bowl she proceeded to argue with us continuously and then said “okay so then you can just go bye!” We drive off and her and the other employees gawking at us through the windows. I have been here many many times and never have I received such terrible customer service. There was no reason for all of that she could’ve just recognized it as a misunderstanding and removed the bowl but wanted to...