Best Buy — Local services in Fort Gratiot Charter Township

I ordered a IPhone online for my daughter for Christmas. When I Ordered the phone it was supposed to be a unlocked phone. I ordered it dec 9 the phone was supposed to come December 14. After the 14 came and went still no phone. Called Best Buy only to wait for over 45 minutes just to tell me that’s it’s on it’s way gave me a tracking number. So I co tact fed ex. Fed ex tells me it hasn’t been released from the seller. So no one seems to know where the phone is. So I call Best Buy again, get connected to 2 different people, the guy says the order is stuck ok December 14. So we’re going to order you a new one and just have it sent to the store. It will arrive January 9. So January 1st surprisingly a phone comes in my mail box. So I open it up try setting it up only to find out the phone is not unlocked. So I call Best Buy again tell them the situation, guys says bring it in and we can return it give you a refund and cancel your other phone being shipped. So I go there to get a refund. First the lady precedes to tell me I can’t get a refund because it’s been past 15 days of there return policy. I tell her I just received the phone that day. So than she goes in the back to speak to her manager. Comes back to tell my technically that can’t give me a refund today because the phone I reordered is on it’s way & the phone I returned is Best Buy’s property, I have to now wait until the other phone comes to the store before I can get my refund. Because I could get my money back that day and come back and pick up the other phone and walk away with a free phone. I tell the sales clerk neither phone is any use to me because they’re not unlocked. Cancel the phone coming and give me my refund. She says they can’t. So today is January 9 , I got a email yesterday night telling me the phone coming today oh it’s out of stock. Aww you kidding me. I better get my refund. I would never order another thing from Best Buy. Or step another foot in there. This whole experience has been...

We have shopped Best Buy on occasion for years, no problems. We purchased a new home in September and decided to purchase all new appliances and big screen tv. The local store and Geek squad personnel were all great to work with. The issues started on our first delivery of a refrigerator and electric range. The range arrived damaged ( no fault of the delivery men), no big deal,right? Just cancel that range order and they reordered a new one. That's where the nightmares began. Next range delivered with washer and dryer, both range and dryer damaged, call customer service and get runaround. After several attempts, we managed to get both items reordered, again. Yep, third delivery was worse, range and dryer were damaged even more than before. Customer service at Best Buy is pitiful. More phone calls led me to a four person whirl across America. We are supposed to have a customer support person named Shavon, who did not communicate with us, promises to call were not kept, trying to find a supervisor isnt going to happen at Best Buy. It is now after thanksgiving and we still don't have undamaged appliances, originally ordered September 6th. There is not ONE person in their customer service department that seems to care. We give kudos to a gentleman at store of original purchase, who has been diligently trying to solve the problem, we haven't even met him, but HE is trying and communicating with us. Bottom line, Best Buy can be a great retail outlet, but hope you never have to deal with their abysmal " customer...

On a recent trip to the Best Buy in Port Huron, I was highly disappointed with the absence of basic customer service on Sunday AM 10/3/21. I entered the store with two others and we were not greeted. One associate looked right at us and said nothing. Very unwelcoming. We proceeded to three different areas, still nothing. Associates carried on in conversation with one another…other associates looked on. I approached one young lady to ask for directions to the restroom and felt as though I was disrupting her process. We returned from the restroom and attempted to find products on our own and we were visibly looking in a distance to make eye contact for help- still nothing. It was not busy in the store and there was only one other customer in the entire store- VERY disappointed! We considered walking over to the phone section to the two associates who were chatting, but decided against that and left upset. I’ve NEVER had this experience at any other Best Buy in Michigan. They really dropped the ball. Good customer service skills are KEY in any industry. Especially in the times we’re living in, greet customers, make sure they know you care, offer support, smile - make them want to come back and do business with you! This company needs a customer service training refresher. There were at least 7 people on staff and EVERYONE...