Wendy's — Restaurant in Fort Myers

I was just in the drive through ordering some lunch and the lady taking orders was so incredibly rude. I drove up and instantly got hit with “HELLO” and I said politely “hi how are you” and got no response back so I started ordering and I miss spoke while ordering a biggie bag meal and within an instant she started yelling at me. I said the wrong item (that’s not an option for the biggie bag meal) and her response immediately was, “NO, THATS NOT AN OPTION FOR THE BIGGIE BAG” and I said I’m sorry I meant to say the jr bacon cheeseburger. “WHAT DO YOU WANT THATS NOT ON THE BIGGIE BAG MENU.” And now I was getting confused because I said what was on the biggie bag menu. So instead I got a 4for4 to make it easier. She replied “IS THAT ALL??” (Still yelling at me, and no she wasn’t just being loud in the speaker she was yelling angry) and I said “yes that’s all ma’am thank you” and I got no response back. I didn’t appreciate the yelling at me for no reason, it was uncalled for and unnecessary. She could’ve said polity that what I said by mistake wasn’t an option but no she responded with instant anger. Just because you are having a bad day doesn’t mean you have to reflect that energy to everyone else. I understand how frustrating working fast food can be but unnecessary anger towards customers is not a good look for the store and company you represent. Wendy’s please do something about this. The lady was medium sized, Caucasian and dark blonde or reddish hair. I asked for her name but she walked away and had someone else...

I love Wendy’s and usually when I go… I have a pretty difficult order because I like my burger, fries, and nuggets a special made to order way. I don’t know why this place has so many horrible reviews. I’ve been going to this location for about 5 months now and have NEVER had any of the issues being explained in the other reviews. My burger was perfect, juicy and fresh. The fries were fresh and crispy (just as they should be). I ordered in the drive through, and didn’t wait more than 5 minutes. This store is in a pretty local area, so yes… expect business, but the lines go by fast. The staff was friendly and inviting. The one girl in drive through was trying to upsell which was a smart idea because I ordered a cookie with my meal. If it wasn’t for her, I wouldn’t have been thought about ordering a cookie! Overall, I’ve had nothing but PERFECT experiences here and will...

Cold food

Management: please give proper Training your employees how to smile, most of them working like customers did mistake to ask them for anything.

I asked for just 1 extra sauce and they avoid me for 10 mins straight for no reason, i asked 2 black girls and 1 of them just rolled her eyes like i am begging for something.

Old lady and black girl at the drive-through window seems very hard worker but other 2 teen black girls are the worst, very bad for the business.

We understand that food chains have difficult time to hire good employees but we can at-least expect kindness from the employees,I was very kind from the beginning,but this was the worst employee's experience i have ever had.

They have really nice food when they newly open but now it's worst.

It might be because of some worst employees making worst food...