Popeyes Louisiana Kitchen — Restaurant in Fort Smith

As I waited on my food I noticed everyone was. So, I looked at my number, and just got out of the line and picked a table, got my napkins, hot sauce, etc and sat down. I overheard the elderly couple behind me say they had been there almost 35 minutes. 10 minutes later, I asked them --are you certain they didn't call your number? They replied: "yes, we've been listening to make sure we didn't miss it." You could tell they were very hungry, so I decided to work my way forward to maybe see what was up with their number --their food! As it tuned out... they (employees) didn't even have their copy of their number. It was lost in the rubble of receipts. So I told the manager and front line workers they had been here for 20 minutes that I know of because I had been here that long, and they say they had been here for nearly 35 minutes before I got here ---could you maybe make this happen for em'?! The manager said: "Yes, what did they have and I will get it now." So I went back to the elderly couple's table and explained --got their order ticket receipt and darted back to the desk. The manager did a great job and apologized for losing their ticket. I said thank you for getting that for them, they were hungry." As for me, I had this number... So here we go again... While waiting for mine, she (the manager) gave me a free large drink, which was nice, cause it was hot as hell in there. (Not that I've actually been to hell, but..) So, the man next to me was like: --how'd you get that free Coke™?? --I was like: Well, I been here since last Christmas it seems. How long have you been here with a giggle. He said: --almost 25 minutes (lol!) So I asked the manager (I think. [but who knows right] can my friend have a Large Coke™ also?! --he's been here since the Mayflower came over! She said: --you bet! ..and handed him a cup. So we headed over to get our drinks. Yikes! Sir! --there's No Ice!!! So finally came ice from somewhere, and someone, with no gloves, just his trusty hands and a beat-up popeye's cup. By now, starvation sets in... My stomach is eating, well, my stomach! The manager is nice and tries hard, but I keep noticing employees wondering off playing with their iPhones, iPods, trading pogs... NEED I SAY ANYMORE?! 1 star *Food was 🔥 --2 years later when I received it! All 2 inches of chicken skin & crust! **Manager was very nice and very helpful, as she did like 'all' the work herself. Her crew had failed her & had run amok basically. *messy seating area/floor **Go to the state of Louisiana for good...

So, first I tried to order a blackened sandwich, which was on the menu. They said it's been discontinued but is still on the menu. Okay. So I ordered a spicy sandwich with pickles on the side and asked if I could just get a little bit of the ghost pepper sauce for that sandwich to try to see if I would want to order that in the future. I was told, "um I'm not sure I think I might have to charge you $1 for that" (which, no, I've previously worked for Popeyes and that's not how that works). So I said nevermind on that, ordered a tenders family meal with fries for both sides. I knew I'd be waiting for fries, not a big deal. They pulled me forward and told me 3 minutes. It was nearly 20 minutes later when they brought us our food. In that time we went in to use the restroom and observed that it's hot in there - I'm curious if they have things at temp in the kitchen with how hot it is in there. Anyway. We got food. They did not give me my pickles on the side. They gave us buttermilk ranch instead of blackened ranch. The tenders were literally pencil width for the most part. The grossest part, though, is that we could taste how badly the grease needed changed for the fries. They were disgusting and dark and there is NO way that they're keeping up on cleanliness and whatnot based on that. We will not be back. It was definitely...

I have enjoyed Popeyes chicken for many years. However, the location on Zero Street is most likely the most rude, lazy, slow, and downright ignores folks in the drive through and even when you come in and stand and stand and stand and stand at the order counter and wait, wait, wait , wait and wait some more when there's no one coming thru the drive thru or in the dining are at 7 pm in the evening. Eventually I was acknowledged and the one of at least 5 other employees in the back told me she would be with me in a minute, she seemed to be the only one that had a clue, probably at least the shift manager as she was barking at the stand around in the back. I waited at least 10 minutes with no acknowledgment in the drive thru, then drove around and came in to order really wanting chicken, biscuits, and red beans and rice but left with nothing because not one of the six employees present would even approach me to let me have the privilege of ordering! I stopped a couple coming in and encouraged them to not waste their time too and try Mr.Klucks chicken down the street! They have top flight 10 of 10 chicken and 100% the best macaroni and cheese I have ever put in my mouth! They will wait on you and you'll love their 10/ 10 service and 100/10 food! Highly recommend Fort Smith skip Popeyes and Go GO GO to Mr Klucks...