Baskin-Robbins — Restaurant in Forty Fort

Ice cream - half the tubs were NOT labeled. We had to ASK what each of them were. Annoying. Ice cream -- we weren't sure until we started eating it...it was DEFINITELY NOT FROZEN PROPERLY, it was being kept at too high a temperature. Kid helping us was trying, but maybe he was new? If you order a triple scoop, you get a free waffle cone...he didn't mention this to my son, who requested a triple scoop, not knowing about this offer. We noticed the tiny sign, and bright it up. He got the waffle cone...advertised as "FRESH MADE WAFFLE CONE" IT WAS NOT EVEN CLOSE. It tasted like it had been sitting on a back shelf for a few years.

Cake cone I received -- I have nothing positive to say. I ate a few bites, tasted like stale cardboard.

We traveled over 2 hours to get to this store... because they have my hubby's FAVORITE ice cream. Daiquiri Ice. Was it worth the trip? The jury is OUT. will I get ice cream from here again? Not on my life. Within 30 minutes 4 of us had horrible stomach aches. Very uncomfortable and 2 of us had to DRIVE this way. I give it ONE STAR, because the kid was polite and friendly. Oh, the bathrooms. DISGUSTING. Did not appear to have been cleaned... that day. It...

The visit was frustrating. The supervisor told a counter person to clean a dirty counter because clients might see it - not because it could lower the standards of the store, attract pests, wouldn't be fair to leave it that way for the next shift, etc. I waited a long time while an employee placed an order in which she couldn't decide what she wanted and was more focused on social conversation with her coworker. There was no awareness or concern of the customers behind her. The counter person had difficulty figuring out which of my gift cards she didn't scan to charge me correctly / ensure they were all validated. Lack of training, burnout, bad hires, I don't know but it was not...

Absolutely unacceptable. Ordered 5 milkshakes today, and every single one of us is now sick with severe stomach issues and explosive diarrhea. The milkshakes were the only thing we all consumed in common, and I can’t believe something served to customers could make people this ill — especially dangerous for someone pregnant like me.

On top of that, they didn’t even have the flavors we originally ordered, but we settled — and clearly that was a huge mistake.

This is beyond disappointing — it’s a serious health concern. I will never order from here again, and I strongly urge others to...